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Listenlabs

AI interviews reveal what people want, fast.

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Overview

Listenlabs is an AI-first research platform that revolutionizes how businesses gather customer insights. By replacing traditional methods such as surveys and focus groups with AI-moderated customer interviews, Listenlabs conducts, analyzes, and summarizes qualitative research at unprecedented speed. Within hours, organizations gain access to actionable insights and comprehensive reports, enabling a rapid, scalable understanding of their customer base. Trusted by leading industry innovators, Listenlabs streamlines the entire research process from participant recruitment through to automated data analysis.

How It Works

  • Select a template or upload a guide: Start with proven, expert-reviewed templates or upload your own discussion guide to fit your research needs.
  • Recruit participants: Access Listenlabs’ vast panel of millions of B2B and B2C respondents, connect with your panel provider, or easily invite your own users. Listenlabs manages the interview process end-to-end.
  • Explore your results: Within hours, AI conducts and analyzes interviews, delivering detailed and interactive reports with clear, actionable insights.

Use Cases

Concept & Creative Testing
Gather qualitative and quantitative feedback on new product ideas, features, and advertising concepts to understand what resonates with your target audience.
User & Usability Research
Conduct usability testing, diary studies, and ethnographic research at scale to swiftly optimize user experience and product design.
Brand Perception & Product Feedback
Reveal how customers perceive your brand or gather rich feedback on existing products to drive effective improvements and increase engagement.

Features & Benefits

  • AI-Moderated Interviews: Scalable, personalized qualitative interviews
  • Versatile Stimuli Testing: Evaluate product ideas, creative concepts, and more
  • Multiple Engagement Formats: Video, audio, and text interviews
  • Digestible Summaries & Automatic Tagging: Key highlights and recurring themes instantly surfaced
  • Human-like Voice Mode: Switch between text and natural-sounding AI voice interviews
  • Multilingual Support: Translate and transcribe interviews in 50+ languages
  • Actionable Results, Instantly: Receive clear takeaways, personas, and top themes instantly
  • Flexible Participant Recruitment: Tap millions of respondents or integrate your own
  • Real-time Analysis & Actionable Reports: Spot and rank trends in real time
  • Seamless Integration: Connect with your existing tech stack for smooth workflows
  • Automated Persona Generation: Segment users into target personas
  • Sentiment Analysis: Discover and analyze sentiment across topics
  • On-Demand Insights: Query for specific feedback or ideas
  • Robust Data Security & Compliance: SOC 2 Type II, GDPR, ISO-compliant; no customer data is used for training

Target Audience

  • Marketing teams
  • Product managers
  • User researchers
  • Businesses and organizations seeking scalable qualitative customer insights
  • Companies aiming to streamline and accelerate market research
  • Teams focused on improving product development and customer experience

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