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Liberateinc

Autonomously resolve 80% of calls with 5-star service, every time.

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Open Source Voice Agent SDK

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Overview

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Liberateinc provides advanced Voice AI and comprehensive CX & process automation solutions engineered for the insurance industry. The platform empowers insurers, agencies, and carriers to deliver round-the-clock, human-like conversational AI support, capable of answering every call instantly and autonomously resolving up to 80% of customer inquiries. Liberateinc offers seamless automation, real-time support, and actionable insights, helping organizations dramatically increase efficiency, reduce operating costs, and elevate customer service. Supporting all P&C product lines, Liberateinc's mission is to harness technology for fast, personalized service, converting routine tasks into memorable customer experiences.

How It Works

  • AI Agent Creation: Craft tailored AI agents that emulate your brand’s top performers regarding voice, tone, and strategic business goals.
  • Complex Task Management: AI agents handle intricate tasks, make data-driven decisions, and access integrated systems to provide personalized, on-brand customer interactions.
  • Multilingual Communication: Instant recognition and switching between English, French, and Spanish for relatable, personalized conversations.
  • Natural Conversations: Utilizes advanced text-to-speech for real-time, human-like, empathetic voice engagement.
  • System Integration: Automates CRM updates, lead generation, policy changes, and claims management by connecting voice data across existing platforms.
  • Workflow Automation: Handles routine tasks such as payments and service requests, freeing human agents for higher-level work.
  • Performance Oversight: Access comprehensive dashboards with transcripts, recordings, sentiment analyses, and unique "smoothness" quality grading.
  • Warm Transfers: Prepares human agents by providing call context and relevant customer details for immediate, meaningful engagement.
  • End-to-End Automation: Flexible tools for experience design, process orchestration, and seamless system integration with enterprise and third-party solutions.

Use Cases

Customer Service Automation
Automate the resolution of up to 80% of inbound calls, deliver 24/7 support, and eliminate wait times without increasing staff.
Claims Management
Streamline FNOL processes, automate claim filing, and speed up customer journeys with AI-powered, multilingual conversational workflows.
Policy & Workflow Automation
Handle policy changes, automate routine service requests, process payments, and generate qualified leads with seamless system integrations.

Features & Benefits

  • Autonomous Call Resolution (up to 80% of calls with 24/7, zero wait time)
  • Human-like Conversational AI (natural, empathetic voice, contextual understanding)
  • Full Inquiry Resolution with complex task handling and claim filing
  • Automated Workflows for payments and service requests
  • Out-of-the-Box & Custom Integrations (CRM, rating engines, claims management)
  • Comprehensive Reporting Dashboard (call transcripts, sentiment analysis, smoothness grading)
  • Multilingual Support (English, French, Spanish)
  • Warm Transfers (context-provided handoffs to human agents)
  • Enterprise-Grade Security (HIPAA, SOC 2, PCI, GDPR)
  • End-to-End Automation Platform (experience design, process orchestration, systems integration)

Target Audience

  • Insurance Carriers: Organizations underwriting and issuing insurance (P&C focus).
  • Insurance Agencies: Selling policies on behalf of carriers.
  • Insurance Brokers: Advising clients and arranging insurance coverage.
  • Contact Centres: Insurance organizations managing customer outreach and interaction.
  • Property & Casualty Sector: Personal Auto, Home, Commercial, Small Business, Renters, E&S, Specialty, and Pet insurance lines.
  • Organisations Seeking CX & Process Automation: Insurance enterprises wishing to boost customer experience, streamline workflows, reduce costs, and enhance efficiency with AI automation.

Pricing

Please contact us for a demo and a tailored quote.
  • Pricing details are not published in the current content.
  • Book a demo for personalized pricing information based on your organization's needs.

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