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Kea provides a human-centred conversational AI solution designed for restaurant chains. As a "Cashier in the Cloud," Kea automates phone orders, answers customer questions, digitises phone lines, and prevents missed calls. Using advanced natural language processing, it customises orders, identifies upsell opportunities, confirms details, and processes payments securely with PCI compliance. Kea seamlessly integrates with Olo for direct kitchen order placement, freeing up staff to focus on in-store guests. Launched in 2017, Kea has served over 1,000,000 guests nationwide.
How It Works
- Call Redirection: Calls are routed from your existing phone number to a Kea number using carrier call forwarding to ensure every call is handled.
- Caller Intent Determination: The AI greets customers and determines if they want to place an order, ask about hours, or speak to someone specific.
- Automated Order Taking: The Voice AI processes detailed food orders, including custom requests.
- Payment Confirmation: Confirms payment options and preferences securely.
- Human-in-the-Loop Support: Live, menu-trained customer service reps intervene in real-time when needed without repetition by the caller.
- Direct Order Transmission: Orders are sent directly to your kitchen via Olo integration, freeing up staff for in-store service.
Use Cases
Automated Phone Order Taking
Kea's Voice AI automates restaurant phone orders, capturing detailed orders and processing payments without human intervention.
Customer Service Automation
Kea answers customer questions such as hours, menu items, and special requests, freeing up staff from answering calls.
Operational Streamlining for Restaurants
Redirect calls from in-store staff, digitise phone lines, and enhance overall efficiency, enabling staff to focus on delivering a better guest experience.
Features & Benefits
- Personalised Voice AI: answers calls, remembers guest names, & enables reorders in 30 seconds
- Consistent upselling: increases average ticket size
- Seamless Olo integration: quick setup & connects with POS/ordering systems
- PCI compliant system: ensures secure payment processing
- Human-in-the-loop support: live reps monitor calls, ensuring accuracy
- Improved operational efficiency: digitises phone lines & frees up staff
- Enhanced guest experience: eliminates hold times and missed calls
- Proven reliability & scalability: 5+ years of testing and 1,000,000+ guests served
Target Audience
- Restaurants and hospitality businesses
- Restaurant chains, homegrown establishments, and franchises
- Ideal for any restaurant looking to streamline operations, improve customer service, or boost revenue via advanced AI order technology
Pricing
- Pricing information is not available in the provided text.
FAQs
What makes Kea different from a call centre?
Kea's AI remembers customers' names and past orders, making them feel valued. Live customer service representatives, trained on your menu, work with the AI to ensure correct menu item selection and can intervene as needed, offering more personalised service than standard call centres.
What makes Kea different from other AI platforms?
Kea has over five years of proven experience and thorough product testing. Its "human-in-the-loop" system allows real-time intervention by reps when confusion arises, preventing the high rate of failed orders seen with 100% AI platforms.
What does PCI compliance mean?
Kea is PCI DSS compliant, following strict security standards for payment processing. This protects cardholder data and reduces the risk of breaches, providing a level of security some other platforms may not offer.
How long does it take to onboard Kea?
Kea typically integrates with your POS or online ordering system within four weeks.
How much can Kea save in operating costs?
Kea boosts savings through automated upselling, labour reduction, and elimination of manual call handling. For example, Newk's Eatery cut 50% of phone lines and increased average ticket size within three months of using Kea.
How does Kea connect to my phone line?
Your carrier's call forwarding is used to route calls to a Kea number, allowing you to keep your existing number and increase call handling capacity.
Build with VideoSDK’s AI Agents and Get $20 Free Balance!
Integrate voice into your apps with VideoSDK's AI Agents. Connect your chosen LLMs & TTS. Build once, deploy across all platforms.
Start Building