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Kastle provides advanced voice AI agents specifically designed for the mortgage servicing industry. This innovative solution automates customer interactions 24x7 across multiple channels, including call, text, email, and webchat, to significantly enhance customer retention and collections. Kastle delivers a superior customer experience at a fraction of the traditional cost, with the potential to reduce cost per call by up to 80%. The platform integrates seamlessly with existing contact centre and enterprise systems, whether on-premises or in the cloud, ensuring a smooth deployment typically within seven days. Kastle's AI models are pre-trained to comply with stringent regulatory frameworks, offering a secure and compliant solution with rigorous security standards and a closed-loop ecosystem.
How It Works
- Kastle's AI agents automate customer interactions around the clock, 24x7.
- The system operates across various communication channels, including call, text, email, and webchat.
- Seamless integration with your existing contact centre and enterprise systems, both on-premises and in the cloud.
- AI models are pre-trained to ensure strict compliance with mortgage lending regulations.
- Typical integration time is within seven days, enabling rapid deployment.
Use Cases
Automating Loan Servicing Interactions
Automate routine customer queries and transactions for mortgage and loan servicing with Kastle's AI agents, available 24x7.
Driving Customer Retention
Enhance satisfaction and reduce churn by providing customers with rapid, always-on support for their mortgage needs.
Improving Collections Efficiency
Boost recovery rates by offering low-friction avenues for early delinquent customers to make payments and resolve accounts.
Features & Benefits
- 24x7 Automated Customer Interactions
- Outbound Collections Optimisation
- Payments and Escrow Resolution
- Enhanced Sales Support
- Robust Security and Compliance
- Seamless System Integration
- Significant Cost Reduction
- Rapid Deployment
Target Audience
- Mortgage servicing companies
- Lenders
- Organisations seeking to automate customer interactions in loan servicing
- Businesses aiming to reduce contact centre operational costs
- Companies needing 24x7 support for payments, collections, and sales in the mortgage sector
Pricing
Information not available in the provided text.
FAQs
What is Kastle?
Kastle provides voice AI agents specifically designed to automate customer interactions for mortgage and loan servicing, operating 24x7 across various channels.
What types of customer interactions can Kastle automate?
Kastle's AI agents can automate customer interactions across call, text, email, and webchat.
What are the primary benefits of using Kastle for mortgage servicing?
Key benefits include 24x7 customer support automation, significant cost reduction (up to 80% per call), improved customer retention and collections, and ensuring compliance with mortgage lending regulations.
How quickly can Kastle be integrated into existing systems?
Kastle can typically be integrated within seven days, seamlessly connecting with your existing contact centre and enterprise systems.
Is Kastle compliant with mortgage lending regulations?
Yes, Kastle's AI models are pre-trained to comply with stringent regulatory frameworks within mortgage lending, ensuring secure and compliant operations.
Build with VideoSDK’s AI Agents and Get 10,000 Free Minutes!
Integrate voice into your apps with VideoSDK’s AI Agents. Connect your chosen LLMs & TTS. Build once, deploy across all platforms.
Start Building