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Inspiro

We empower smart, secure, scalable, seamless, and satisfying CX. CX powered by technology, inspired by people.

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Overview

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Inspiro is a global CX outsourcing leader, enabling smart, secure, seamless, scalable, and satisfying customer experiences across a network of 58,000 BPO and customer champions. Operating from 100 strategic locations worldwide—including North and Latin America, Australia, and the Asia Pacific—Inspiro supports every stage of the customer lifecycle for over 20 years. Their next-generation solutions combine strategy, people, innovation, and analytics to meet the fast-evolving requirements of demanding industries like telecoms, retail/e-commerce, travel/hospitality, banking, fintech, media, healthcare, energy, and utilities. As part of Altius Link, Inc. (a KDDI and Mitsui & Co. partnership), Inspiro aims to be a leading digital BPO and trusted global partner.

How It Works

  • CX Strategy and Consulting:
    • Integration of technology, expertise, and service excellence for holistic CX strategies.
    • Offers end-to-end support and managed services merging technology, compliant processes, and skilled teams.
  • CX Management:
    • Orchestration of seamless customer interactions across all touchpoints for consistent, quality experiences.
    • Enhances brand reputation and builds strong customer relationships.
  • Digital CX:
    • Utilises cloud solutions, intelligent automation, and advanced analytics to optimise digital outcomes and foster engagement.
    • Solutions include Inspiro@Home and Simulate by Inspiro for flexible, resilient operations.
  • Workforce Optimisation:
    • Implements tools like Blue Pumpkin for efficient scheduling and data collection.
    • Optimises agent staffing and enhances operational efficiency in call centre environments.

Use Cases

Automotive Sector Transformation
Streamlined purchase and delivery management for a global automotive supplier and optimized backend operations, delivering tangible results.
E-Wallet Support Solutions
Devised B2B support for merchant inquiries including account enrollment, enhancing e-wallet experiences and customer satisfaction.
Retail Sales & Service Improvement
Drove significant sales improvements by scaling talent acquisition, optimizing staff retention, and maintaining top-tier customer service for a major retailer.

Features & Benefits

  • Comprehensive CX solutions covering strategy, consulting, management, and digital transformation
  • Flexible delivery models: work-at-home, offshore, onshore, nearshore options
  • Award-winning service—recognised for customer service and cybersecurity excellence
  • Over 20 years of industry-specific expertise
  • Global reach with 58,000+ customer champions in 100+ strategic locations
  • Advanced digital CX capabilities: cloud, automation, analytics
  • Data-driven insights with CX analytics and actionable business intelligence
  • Multilingual, diverse talent for seamless 24/7 service

Target Audience

  • Telecommunications Companies
  • Retail and E-commerce Businesses
  • Travel and Hospitality Providers
  • Banking and Fintech Institutions
  • Media and Mobility Companies
  • Healthcare Providers
  • Energy and Utilities Companies
  • Organisations needing scalable, secure, seamless BPO and customer support solutions

Pricing

  • Pricing information is not available from the provided details.
  • Contact Inspiro directly to discuss tailored solutions and receive a quote based on your business’s unique requirements.

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