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Infinitus

The first trusted voice AI platform for healthcare

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Overview

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Infinitus is a leading voice AI platform dedicated to automating complex healthcare calls, enhancing productivity, and improving patient outcomes. Our innovative AI agents and copilots create new touchpoints and streamline routine tasks for healthcare organisations. Since 2019, Infinitus has automated over 100 million minutes of conversation and completed more than 5 million calls, supporting over 125,000 providers. We deliver a typical 50% ROI and 10% greater data accuracy, with 44% of the Fortune 50 already supported by our solutions. Headquartered in San Francisco, California, Infinitus leverages advanced Google Cloud AI technologies (including Vertex AI and BigQuery ML) to provide HIPAA-compliant, SOC2 Type II certified digital assistants that simplify operations and improve response times across the US healthcare system.

How It Works

  • Connect with Key Stakeholders: Voice AI agents proactively call patients, payors, and providers for information gathering and sharing—improving outcomes and strengthening relationships.
  • Automate Core Processes: Automates administrative tasks such as benefit verification, prior authorisation, and prescription follow-up to reduce manual workload.
  • Intelligent Data Collection: Digital assistant Eva collects benefit eligibility and prior authorisation requirements from payors, able to gather 150+ data points per call with high accuracy.
  • Vast Knowledge Graph: Operates with intelligence across 1,000+ specialty medications and procedures, with rules for 300+ payors.
  • Seamless Data Flow: Uses proprietary healthcare NLP to convert conversations into structured data that integrates into existing systems.
  • Human-in-the-Loop Learning: Multi-model, multimodal AI continuously learns from human feedback, driving ongoing improvements in precision.

Use Cases

Pharmaceutical Patient Support
Automate verification and authorisation calls to payors and PBMs for pharmaceutical and life sciences, improving patient support and reducing administrative burden.
Specialty Pharmacies & Medication Approvals
Use voice AI to expedite specialty medication approval and accelerate time to therapy by automating repetitive outbound calls to payors.
Health Systems & Providers
Enhance operational efficiency by automating administrative communication with payors and PBMs, freeing staff to focus on patient care and engagement.

Features & Benefits

  • Trusted, HIPAA-compliant, and SOC2 Type II certified platform
  • AI agents & copilots automate end-to-end data collection and phone calls
  • Comprehensive call automation to patients, payors, and providers
  • Automated benefit verification: confirm coverage with 150+ data points per call
  • Rapid deployment: launch solutions in less than 30 days
  • Streamlined prior authorisation with automated PA follow-ups
  • Efficient prescription follow-up, reducing time to therapy
  • Enhanced productivity with typical 50% ROI and 10% greater data accuracy
  • Significant time savings: free up tens of thousands of hours for staff
  • Scalable operations: support 50% more patients at current staff levels
  • Seamless system integration using healthcare-specific NLP

Target Audience

  • Healthcare Companies: Automate routine and complex calls in healthcare.
  • Pharmaceutical & Life Science Companies: Streamline support programmes and payer/PBM interactions.
  • Specialty Pharmacies: Expedite medication approvals and patient access.
  • Payors: Reduce inbound call volumes and improve efficiency.
  • Health Systems: Hospitals/IDNs focused on timely care and admin efficiency.
  • Ambulatory Surgery Centres: Complete authorisations quickly and improve patient experience.
  • Labs & Diagnostics: Reduce staffing/cost pressure for benefit verifications and authorisations.
  • Patient Support Leaders: Support patient access programs, including for IRA-affected organisations.
  • Providers: Clinics and individuals seeking to free up time for patients.
  • Fortune 50 Companies: Large healthcare enterprises—Infinitus supports 44% already.

Pricing

  • Pricing Options: Multiple models—annual platform and license fees combined with usage (per task or per minute), and subscription options.
  • Enterprise Pricing: Discounted task rates available with multi-year contracts and monthly minimums.
  • Cost Comparison to Human Agents: Customers compare the AI’s cost-effectiveness considering patients served, team capacity, task complexity, staffing, and operational overhead.
  • For detailed pricing, please contact the Infinitus team.

FAQs

How do you price?

Infinitus offers multiple pricing options depending on product(s), volume, and customer needs. Our options include annual platform and license fees combined with usage (i.e., per task or minute) as well as a subscription model. Please reach out to us to learn more about our pricing models.

How does your AI price compare to humans?

When our customers compare Infinitus AI agents to manually performing tasks, they typically include these factors: total patients to serve, team capacity, average attempts to complete tasks (varies by payor/task/agent), number of current staff, hourly rates, and additional costs for recruiting, onboarding, training, and certifying employees.

Do you offer enterprise pricing?

Yes, discounted task rates are available to customers who agree to multi-year contracts and monthly minimums.

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