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Heyrevia

AI Voice Agents: More Results Than Humanly Possible for Healthcare

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Overview

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Heyrevia provides advanced AI agents and a powerful AI Co-Pilot designed to replace traditional BPOs and human representatives, autonomously executing high-impact workflows for healthcare providers. Our voice AI solution streamlines complex communications, reduces hold times, and handles tedious phone calls, freeing human agents to focus on strategic efforts and patient care. Heyrevia integrates calls, transcripts, emails, and SMS into one platform, ensuring seamless coordination. Our AI agents are self-learning, continuously refining processes for precise and reliable performance, and adhere strictly to HIPAA compliance for robust data privacy and security.

How It Works

  • Heyrevia's AI agents autonomously execute high-impact workflows, replacing traditional BPOs and human representatives.
  • The AI Co-Pilot manages and handles all communications by integrating calls, transcripts, emails, and SMS into a single platform, eliminating silos.
  • It automates tasks like workflows, transcripts, and summaries, allowing human agents to focus on strategic efforts and boosting productivity.
  • Heyrevia converts lengthy Standard Operating Procedures (SOPs) into streamlined workflows in minutes, reducing training time and enabling rapid deployment.
  • The system continuously refines processes, addressing bottlenecks and optimising workflows for always accurate, precise, and reliable performance across every interaction.
  • Revia, the AI-powered call assistant, tackles complex healthcare communications by navigating IVRs, managing call scenarios, and getting tasks done efficiently.

Use Cases

Credentialing, Insurance, and Prior Authorisation Automation
Automate credentialing verification, insurance checks, and prior authorisations with Heyrevia's AI agents, eliminating manual bottlenecks and reducing administrative workload for healthcare providers.
Efficient Billing, Claims & Prescription Follow-ups
Streamline billing inquiries, payment disputes, and prescription follow-ups using autonomous AI, enhancing patient satisfaction and operational productivity.
Coordinated Patient Communication
Integrate calls, transcripts, emails, and SMS to provide coordinated, seamless communication for patients and staff, ensuring that no detail slips through the cracks.

Features & Benefits

  • AI-Powered Autonomous Agents: Capable of handling hundreds of calls, texts, emails, and faxes daily, performing at up to 500% the output of traditional human teams, operating at a fraction of traditional staffing expenses
  • Integrated Communication Platform: Manages all communications by integrating calls, transcripts, emails, and SMS into a unified platform, eliminating silos
  • Automated Task Management: Fully automates workflows, transcripts, and summaries, freeing staff for more strategic work
  • SOP to Workflow Conversion: Converts lengthy Standard Operating Procedures into streamlined workflows in minutes, reducing training and enabling rapid deployment
  • Continuous Accuracy & Optimisation: Continuously refines processes for precise, reliable, and consistent performance across every interaction
  • Cost-Efficiency & Scalability: Significantly reduces operational costs and increases call handling capacity by up to 300%, offering major savings over human agents or other voice agents
  • HIPAA Compliance: Adheres rigorously to HIPAA, ensuring transparency and robust security protocols for sensitive healthcare data
  • Web, Mobile, and API Access: Provides flexible integration and use across multiple platforms

Target Audience

  • Healthcare providers
  • Health tech companies
  • Payors
  • Organisations seeking to automate complex phone calls and back-office healthcare communications.

Pricing

  • Heyrevia is offered as a subscription service with ongoing costs substantially lower than human agents or traditional voice agents.
  • No specific pricing plans or figures are provided in the available information.

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