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Happyrobot

AI communication. Built for logistics.

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Overview

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Happyrobot delivers advanced AI-powered communication automation tailored for the logistics industry. The platform deploys intelligent AI workers that respond to operational signals, manage natural multi-channel interactions, and accurately log communication data—streamlining operations, enhancing efficiency, and reducing costs. The Bridge control panel unifies workflow, empowering brokers, 3PLs, forwarders, and supply chain operators to oversee tasks, access shared knowledge, and direct AI workers. Happyrobot answers 100% of calls and is four times more cost-effective than outsourcing, helping businesses achieve higher margins and streamlined, scalable growth.

How It Works

  • Proactive Action: AI workers monitor for triggers (like calls or tendered loads) and initiate tasks autonomously.
  • Conversational Flows: AI manages calls, emails, and texts with natural, human-like interactions—including handling holds and interruptions.
  • Automated Handoffs: Communication data is extracted and logged into existing systems, with workflow moving seamlessly to the next stage.
  • Platform Power: Operates via templates or custom flows, ensuring tailored and effective automation.
  • Routine Automation: Regularly scheduled tasks are carried out by AI workers; their activity history is visible in the Bridge platform.
  • Human-AI Collaboration: Reps ask clarifying questions and delegate execution to AI workers, freeing humans for higher-level work.

Use Cases

Outbound Carrier Sales
Automatically call priority carriers for new loads, securing the best rates efficiently with AI-driven communication.
Check Calls & Real-Time Updates
Deliver immediate load location and delivery status updates, exceeding customer expectations through accurate, automated check calls.
Inbound Sales & Carrier Verification
AI handles all inbound calls, qualifying genuine interest and freeing human reps to engage with high-value prospects.

Features & Benefits

  • AI-Powered Communication Automation (calls, emails, texts across channels)
  • Logistics-Specific Fine-Tuning for carrier sales, check calls, etc.
  • Bridge Control Panel as an all-in-one command centre
    • Consolidated Communication by Shipment (all calls/emails per load with data access)
    • Recommended Carrier by Shipment (match by relationship, location, equipment type)
    • Barge Into Live Web Calls for oversight/intervention
    • Customer Profiles (shippers & carriers, including prospects)
  • Cost-Effectiveness (4x more cost-effective than outsourcing)
  • Natural, Human-like AI Interactions (fills, pauses, interruption handling)
  • Scalable Operations (predictive call volume adaptation)
  • Real-time Observability (system, workflow, and model adjustment insights)
  • One-Click Integrations (TMS, CRM, board, telephony & productivity systems)
  • Higher Margins (+10% via enhanced negotiation/options)
  • Increased Employee Focus (reps concentrate on relationships, not repetitive tasks)

Target Audience

  • Brokers
  • 3PLs (Third-Party Logistics providers)
  • Forwarders
  • Supply chain operators
  • Logistics companies seeking to automate communication, enhance efficiency, reduce costs, and improve profit margins
  • Businesses aiming to empower sales/operations teams by offloading repetitive communication tasks

Pricing

  • Pricing details are not currently available.

FAQs

What is HappyRobot's core mission?

HappyRobot's core mission is to revolutionise the supply chain industry by deploying AI workers that manage all communications, aiming for seamless, scalable, and highly efficient logistics operations.

How does HappyRobot's AI achieve human-like interactions?

HappyRobot's AI is engineered to sound human by incorporating natural filler words and pauses, effectively handling interruptions, and injecting context-specific dialogue to ensure conversations flow smoothly and naturally.

Is HappyRobot's AI specifically designed for the logistics industry?

Yes, HappyRobot's AI is fine-tuned for logistics. It has been trained on extensive datasets from real calls to expertly handle industry-specific use cases such as carrier sales and check calls.

How does HappyRobot ensure scalability for businesses?

HappyRobot ensures scalability by utilising predictive models to forecast call volumes. This allows the system to adapt instantly to surges in communication, ensuring operations run smoothly without growth bottlenecks.

What is the Bridge platform?

Bridge is HappyRobot's innovative all-in-one control panel for brokers, 3PLs, forwarders, and supply chain operators. It acts as a central connection point for shared knowledge and facilitates task execution by AI workers.

What are the main benefits of using HappyRobot?

HappyRobot helps businesses achieve 100% answered calls, is four times more cost-effective than outsourced labour, and can lead to over 10% higher margins through optimised negotiations and increased options.

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