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Gladia

Audio infrastructure to transform note-taking, customer support, sales assistance, and user experience.

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Overview

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Gladia provides advanced AI audio infrastructure via a plug-and-play API, delivering highly accurate, multilingual speech-to-text transcription and actionable insights for businesses. Its robust platform covers both asynchronous and real-time transcription, turning unstructured audio into valuable data for enhanced customer support, sales enablement, and audio analysis. Gladia is engineered to be reliable, hallucination-free, and processes audio with ultra-low latency, facilitating the creation of cutting-edge features and workflows.

How It Works

  • Sign Up and API Key Generation:
    • Create an account and receive a unique API key. Start exploring in the playground environment.
  • Audio Submission:
    • Send audio files or streams (supports formats like WAV, M4A, FLAC, AAC) to the API.
  • AI-Powered Transcription:
    • Gladia's ASR and GenAI models transcribe audio asynchronously or in real time (less than 300ms latency).
  • Insight Extraction:
    • Unlock features like speaker diarisation, sentiment analysis, named entity recognition, and summarisation.
  • Integration and Utilisation:
    • Integrate transcriptions and insights into your product. Compatible with WebSockets, VoIP, SIP, and more.
  • Scalable Deployment:
    • Flexible scaling via the enterprise-grade API to match evolving business needs.

Use Cases

Customer Experience Enhancement
Empower contact centers and customer support teams with real-time AI guidance and actionable insights from calls. Boost agent productivity and deliver better customer outcomes with advanced speech-to-text and sentiment analysis.
Sales Enablement Intelligence
Supercharge sales calls by implementing AI transcription and analytics, enabling CRM enrichment and real-time coaching for sales agents to maximize close rates and customer relationships.
Flawless Meeting & Media Transcription
Transform virtual meetings, media production, and streaming by generating highly accurate multilingual transcripts, subtitles, and key insights for improved collaboration and content accessibility.

Features & Benefits

  • Asynchronous & real-time transcription API (batch and streaming)
  • High accuracy & zero hallucinations
  • Multilingual support (100+ languages & accents; any-to-any translation)
  • Advanced audio intelligence add-ons (speaker diarisation, sentiment analysis, named entity recognition, summarisation, custom vocabulary)
  • Seamless integration: supports WebSockets, VoIP, SIP, and multiple programming languages
  • Optimised AI models: Solaria (universal STT), Whisper-Zero (open-weight, near-zero hallucinations)
  • Enterprise-grade security & compliance (GDPR, HIPAA, SOC 2; flexible hosting)
  • Dual channel transcription & caption formats (SRT, VTT) for multi-speaker and media applications

Target Audience

  • Developers & Product Owners:
    • Easily embed advanced transcription and audio intelligence, regardless of language, industry, or tech stack.
  • Virtual Meeting & Collaboration Platforms:
    • Manage and extract value from high volumes of meeting audio.
  • Contact Centres & Tech Providers:
    • Improve customer experience and agent productivity through real-time analytics and AI.
  • Sales Enablement & CRM Enrichment:
    • Supercharge sales calls and augment CRM data with AI insights.
  • AI Voice Companies:
    • Reliable backbone for robust STT and TTS implementations.
  • Media, Streaming & Podcast Platforms:
    • Automate captioning, subtitles, and content searchability.
  • Specialised Industries (Medicine, Law, Finance):
    • Precise, technical language transcription.
  • Early-Stage Startups & Individuals:
    • Experiment and develop using the free tier.
  • Scaling Companies & Modern Enterprises:
    • Access pro and custom enterprise features for large-scale, complex audio needs.

Pricing

  • Free Plan:
    • For developers, startups, and individuals
    • Up to 10 hours/month; batch and real-time transcription, speaker diarisation, unlimited file size/length, with some concurrency limits
  • Pro Plan:
    • For scaling businesses
    • All Free plan features plus: word-level timestamps, support for 100+ languages, language detection, code-switching/translation, advanced punctuation, custom vocabulary, dual channel, SRT/VTT output
  • Enterprise Plan:
    • For large organisations and advanced needs
    • Custom features: data retention, SLAs, flexible hosting (cloud geographies, on-prem, air gap options)
  • Billing Options:
    • Pay-as-you-go or subscription (monthly/annual)
  • Payment Methods:
    • Major credit cards via Stripe; bank transfer/invoice for enterprise
  • Plan Management:
    • Monitor usage, upgrade/downgrade, or cancel anytime. Access continues until current billing cycle ends.
  • Usage Limits:
    • Call rate/hour and total transcribed hours vary by tier.

FAQs

What are the key features of Gladia’s audio transcription API?

Gladia’s API supports over 100 languages, delivers highly accurate asynchronous and real-time transcription with sub-300ms latency, and provides add-ons like custom vocabulary, diarisation, sentiment analysis, named entity recognition, word-level timestamps, and summarisation.

What languages does Gladia’s speech-to-text API support?

Over 100 languages and accents, including Afrikaans, Arabic, Chinese, English, French, German, Hindi, Japanese, Korean, Russian, Spanish, Turkish, Vietnamese, and many more.

How can I get started with implementing Gladia’s API in my product?

Sign up at Gladia's portal, explore the playground, or generate an API key immediately. Full developer documentation is provided to assist your integration.

How does Gladia’s Speech-to-Text API work?

The API supports asynchronous and real-time transcription plus audio intelligence add-ons via a single API call. It's compatible with tech stacks and telephony protocols such as SIP, VoIP, and more.

Do you offer support for multiple programming languages?

Yes! The API is language-agnostic and provides integration examples in languages like TypeScript and Python.

What type of companies use Gladia’s audio transcription API?

Any company handling audio or video data: virtual meeting providers, notetakers, contact centres, sales enablement platforms, AI services, media companies, and specialised industries like medicine, law, and finance.

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