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Gigaml

AI Agents for Enterprise Support.

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Overview

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Gigaml provides advanced AI agents for enterprise customer support, trusted by leading companies worldwide. Specialising in AI customer service for B2C companies, Gigaml leverages Large Language Models (LLMs) to deliver instant, personalised, and human-quality interactions. The platform aims to significantly improve Customer Satisfaction (CSAT) scores and automate support operations. Gigaml is an applied AI lab, part of the Y Combinator S23 batch, focused on innovative LLM deployment, including secure on-premise solutions for data privacy and compliance. The company recently secured $3.6 million in seed funding.

How It Works

  • Human-Quality Voice AI: Masters emotional context and tone for truly human conversational experiences.
  • Intelligent Information Retrieval: Ultra-low latency RAG processes millions of documents in under 100ms for instant, accurate answers.
  • Seamless Enterprise Integration: Easily integrates with your existing enterprise systems.
  • Real-time Policy Management: Manage and adapt support policies instantly without retraining AI.
  • Scalable & Flexible Deployment: Scales on-demand for fluctuating support volumes, maintaining high-quality service during spikes and slow periods.
  • Customisation & Language Support: Fully customisable agents that support global languages.
  • Reliable & Secure Operation: Hallucination checks and fallback to human agents ensure accuracy and reliability; includes robust security.
  • Continuous Improvement: AI-driven insights track and improve support performance and customer satisfaction, enabling progressive automation.

Use Cases

Automated Customer Support
Automate customer service operations using AI agents powered by Large Language Models for instant, personalised support.
CSAT Score Improvement
Enhance customer satisfaction by delivering consistent, high-quality, and human-quality AI interactions.
Sensitive Data Handling
Deploy secure, on-premise AI agents for sectors like healthcare, legal, and finance requiring stringent data privacy and compliance.
Volume Spike Management
Efficiently handle peaks in support demand with scalable AI agents, reducing operational overhead.

Features & Benefits

  • Human-Quality Voice AI: Masters emotional context and tone for enhanced CX
  • Voice Tuned Models: Optimised for natural, voice-specific interactions
  • Ultra-low Latency RAG (Sub-100ms): Rapid, accurate document processing
  • Seamless Enterprise Integrations: Instantly connects with existing systems
  • Flexible & Scalable Support: Manages spikes and maintains quality
  • Real-time Policy Workflows: Adjust support policies instantly
  • Customisable AI Agents: Personalised features tailored to your needs
  • Language Barrier Breakdown: Seamless global communication
  • Enterprise-Grade Security: SOC 2 Type 2, HIPAA, GDPR, ISO 27001 compliant
  • Robust Data Protection: Encryption, monitoring, access controls, and more
  • Hallucination Checks with Human Fallback: Reliable support, human escalation
  • Progressive Automation: Built-in metrics for workflow automation
  • AI-based Insights: Uncover trends, customer churn, and improvements
  • Custom LLM Fine-tuning & Pre-training: Industry-specific customisation
  • On-Premise Deployment Options: Ensures data privacy for sensitive sectors

Target Audience

  • Enterprise businesses, especially B2C companies
  • Organisations seeking automation and scalability for support operations
  • Companies focused on boosting Customer Satisfaction (CSAT) scores
  • Businesses with fluctuating support volumes
  • Enterprises requiring secure, compliant, on-premise AI for sensitive data (healthcare, legal, finance)
  • Companies seeking to fine-tune LLMs with proprietary data for specialised applications

Pricing

Pricing information is not publicly available. Please contact Gigaml directly for details.

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