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Getstrada

Phone AI agents for insurance distribution.

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Open Source AI Voice Agent SDK

Integrate voice into your apps with VideoSDK's AI Agents. Connect your chosen LLMs & TTS. Build once, deploy across all platforms.

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Overview

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Getstrada provides an advanced conversational AI platform, purpose-built for the insurance industry. It enables carriers, Managing General Agents (MGAs), and brokers to scale revenue-driving phone calls and enhance customer service. AI phone agents automate both sales and service calls, operating 24/7 with zero hold time. Getstrada's insurance-specific AI models understand complex terminology and accelerate ROI with proven use cases. The platform offers faster, smarter, and more trusted customer experiences at scale, is four times more cost-effective than human agents, and answers 100% of calls. It is infinitely scalable, requires no engineering lift, and provides powerful insights for optimisation.

How It Works

  • Create Workflows: Design conversational workflows for sales or service requirements.
  • Configure Actions: Define agent behaviors via a no-code interface or advanced Python for full control.
  • Test and Publish: Test agents to ensure reliability before going live.
  • Manage Workflows: Oversee and optimise agent interactions in real-time.
  • Automated Call Handling: AI agents conduct both inbound and outbound calls using natural conversations.
  • Intelligent Outreach: Optimise connect rates with auto-scheduling, intelligent retries, and customisable Caller ID.
  • Dynamic Interactions: Agents can send SMS, email, transfer calls, or execute custom tasks.
  • Knowledge Integration: Transform existing content into an AI-ready knowledge base for accurate answers.
  • Seamless Automation: Integrate post-call activities with CRM, AMS, and APIs for full automation.

Use Cases

Sales Calls Automation
Automate lead qualification, quote intake, appointment scheduling, and renewals to boost conversion rates and retention for insurance teams.
Service Calls Automation
Provide 24/7 instant support for policy servicing, payments, and reception duties, eliminating hold times and enhancing satisfaction.
Agent Engagement Suite
Accelerate agent appointments, maximise inbound lead conversions, and increase distribution ROI with AI-powered phone outreach.

Features & Benefits

  • Insurance-Specific AI: Models trained on insurance terminology for relevant conversations and reduced E&O risk
  • Proven Use Cases: Accelerate ROI with pre-built scenarios for agents and policyholders
  • Built for Accuracy: Built-in AI evaluation for precise, reliable responses
  • Inbound & Outbound Capabilities: Scale call volume for both types of interactions
  • Appointment Scheduling: Conversational appointment booking via AI agents
  • Testing & Evaluations: Comprehensive tools for ensuring accuracy
  • Enterprise Security: SOC 2 Type 2 compliant, data isolation, privacy, penetration testing, and dedicated team
  • Higher Connection Rates: Auto call schedules, retries, and Caller ID customisation
  • Live Actions: Send SMS, emails, transfer calls, and custom actions during calls
  • Knowledge Base Integration: Transform content into actionable answers for agents
  • Post-Call Workflows: Automate tasks, data sync with CRM, AMS, and API integrations
  • Seamless Native Integrations: Pre-built connections for Zendesk, Jira, HubSpot, Google Drive, Gmail, Google Sheets, Freshdesk, Intercom, Slack, Lithic, Amazon services, and a REST API
  • Cost-Effective Scaling: Up to 4x less expensive than human agents
  • 24/7 Availability: Answer 100% of calls at all hours
  • Infinitely Scalable: No call handling limitations
  • No Engineering Lift: Deploy and manage with minimal IT involvement
  • Powerful Insights: Data and analytics to optimise outcomes

Target Audience

  • Carriers
  • Managing General Agents (MGAs)
  • Brokers

Pricing

  • Subscription-based pricing; details specified in an Order Form
  • The Subscription Fee provides access to services up to a set Monthly Minute Limit
  • If usage exceeds the minute limit, an Additional Usage Fee applies for the extra minutes
  • Unused minutes expire at the end of each month
  • One-time fees may also be charged as applicable
  • Payments processed online and recurring until termination
  • Customers receive at least 30 days' notice before price changes
  • Customers are responsible for all applicable taxes, except Getstrada's income/property taxes

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