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Genway

AI-Powered User Interviews for Customer Obsessed Teams

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Overview

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Genway is a cutting-edge AI-powered research platform redefining how customer-obsessed teams conduct user interviews. Founded in early 2023 by experts from Google, JUSTT, and Salesforce, Genway's mission is to be the definitive source for actionable human insights. The platform integrates qualitative and quantitative research methods, allowing for deep, real-time analysis at scale. Its autonomous AI research solution minimizes the time and resources traditionally needed for high-quality findings, making it an indispensable tool for customer-centric organizations.

How It Works

  • Set Your Learning Goals:
    • Define smart research objectives for each interview
    • Receive intelligent suggestions to maximize insights
  • Conduct Your Interview:
    • Conversational AI like 'Rebecca, your digital interviewer', conducts rapid, in-depth, autonomous interviews
  • Analyse the Results:
    • Instant access to real-time summaries
    • Automated tagging and quantitative insights
    • Comprehensive customer feedback delivered efficiently

Use Cases

Contextual Interviews
Dig into user behaviours and motivations to understand churn, find product-market fit, and refine strategy using AI-powered interviews.
Usability Studies
Test prototypes (such as Figma flows) and gather actionable user feedback to enhance onboarding and new product launches.
Inclusive Product Design
Research a broad and diverse set of users at scale for truly inclusive product design, with insights into varied user experiences.

Features & Benefits

  • Smart Follow-Up Questions for deep, context-driven conversations
  • Speech Emotion Recognition for nuanced sentiment analysis
  • Facial Expression Detection for understanding underlying emotions
  • Automatic Summaries tailored for stakeholders, saving time
  • AI Tagging and Themes customisable to your business goals
  • Workflow Integrations with existing tools for greater efficiency
  • Enterprise-Grade Security & Compliance: GDPR, SOC 2, CCPA, HIPAA certified with robust admin and identity controls

Target Audience

  • Customer-obsessed teams and customer-centric organizations
  • Product Researchers
  • User Researchers
  • Marketing Researchers
  • Product Managers
  • Customer Success Managers
  • UX Research Teams
  • Tech Teams

Pricing

  • Genway offers a free trial to get started.
  • For specific pricing details, contact Genway's team.

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