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Flipcx

Automate support calls. Improve customer experience. Drive growth.

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Overview

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Flipcx provides an advanced Voice AI platform designed to automate customer support calls for businesses. It replaces traditional IVR systems with a modern, conversational AI experience that understands callers and resolves their issues 24/7. Tailored for high-volume sectors such as retail eCommerce, transportation, and healthcare, Flipcx helps brands improve customer experience, drive growth, and optimise their phone channel efficiency.

How It Works

  • Listen Mode: Forward your customer calls to Flipcx. The AI analyses call flows to identify common caller intents and high-demand inquiries, recommending the best automations to start with.
  • Automation: Based on identified intents and your preferences, initial automations are activated. This quickly delivers instant ROI by handling routine queries. For transportation, this includes boosting automation, reducing missed calls and hold times, and saving on staffing costs.
  • Impact & Expansion: Flipcx continuously expands automations for high-volume intents, integrating with your existing systems for deeper personalisation and comprehensive resolutions. This drives revenue, improves collections, and generates savings across eCommerce, transportation, and healthcare operations.
  • Risk-Free Start: Benefit from a 7-day or 2-week free trial (depending on industry focus) with zero upfront cost, allowing you to test Flipcx with actual calls and review live data before committing.

Use Cases

Retail eCommerce Automation
Automate routine order status, subscription management, and delivery inquiries to boost efficiency and focus staff on customer service.
Transportation Call Handling
Enable instant automation of ride bookings, active ride updates, and account questions—reducing missed calls and improving caller experiences.
Healthcare Appointment & Inquiry Automation
Streamline patient questions and appointment scheduling by automating insurance queries, lab result notifications, and visit bookings with Voice AI.

Features & Benefits

  • Intelligent Voice AI that replaces outdated IVR systems with conversational experiences
  • 24/7/365 availability for round-the-clock customer support
  • Extensive native automations (200+ pre-built) for common tasks
  • Seamless agent escalation to human agents, maintaining service quality
  • No-code implementation with point-and-click deployment
  • 80+ native integrations with CRM, eCommerce, and transportation platforms
  • Performance-based pricing & free trial for risk-free adoption
  • Continuous product releases with weekly updates and new features

Target Audience

  • Retail eCommerce Brands: Companies handling high volumes of order, subscription, and support inquiries via phone.
  • Transportation Companies: Businesses needing to automate phone bookings, ride updates, and account management.
  • Healthcare Providers: Organisations aiming to streamline phone-based patient inquiries, appointment scheduling, and information delivery.
  • Any business seeking to replace IVR, reduce missed calls and hold times, and increase customer satisfaction using intelligent Voice AI.

Pricing

  • Zero Upfront Cost: No initial setup fees.
  • Free Trial: Test Flipcx for 7 days or up to 2 weeks with actual customer calls and live data before commitment.
  • Performance-Based Pricing: Pay according to the value and impact Flipcx delivers to your business.
  • Cost Savings Calculator: Estimate your savings and ROI before making a decision.

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