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Domu-ai

Automate your sales and debt collection calls with AI.

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Overview

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Domu-ai is a pioneering, licensed AI collections agency and platform, leveraging human-like generative AI to revolutionise sales and debt collection for the financial services, insurance, and telecommunications sectors. Its AI-powered voice bots automate customer communication—including sales, collections, and customer service—operating 24/7 in real-time. Domu-ai streamlines loan servicing and collections through calls, two-way text, and self-serve strategies across multiple channels. Trusted by Fortune 500 companies, Domu-ai significantly enhances operational efficiency, boosts right party contacts, and reduces the cost per account resolved by 46%. They've resolved over $500 million in consumer debt and managed more than 35 million customer interactions.

How It Works

  • Generative AI Automation: AI automates and triggers real-time, 24/7 sales and collections calls.
  • Multi-channel Engagement: Streamlines loan servicing and collections via calls, two-way text, and self-serve strategies across more than five AI-connected channels.
  • Dynamic Agent Personalities: Over 100 AI agent personalities adapt accent, language, and approach for optimal engagement.
  • Continuous Optimisation: 100+ A/B tests per client/month help refine strategies using different voices, gender, and data.
  • Real-time Call Triggers: Calls are triggered instantly after customer actions (e.g., receiving a quote, opening an email, dropping from sales funnel).
  • Seamless Integrations: Integrates with diallers, payment processors, LMS, and CRM systems.
  • Automated Compliance: AI agents automatically adhere to FDCPA, TCPA, CFPB, and UDAAP in every interaction.

Use Cases

Automated Sales Generation
Domu-ai's generative AI automates and triggers real-time, 24/7 sales calls for insurance companies and financial services. Example: SBS insurance improved conversion by 3% after implementation.
Efficient Debt Collection & Loan Servicing
Banks and fintechs benefit from streamlined loan servicing and collections, using automated calls and two-way text. Example: Skandia recovered $1 million USD via Domu-ai's automated collections.
Enhanced Customer Service & Communications
Automate customer service to manage high call volumes, qualify leads, and optimise inbound and outbound engagement during peak times across all channels.

Features & Benefits

  • Automated Human-like AI Calls
  • Licensed AI Collections Agency
  • Multi-channel Communication
  • Customisable AI Agent Personalities
  • Advanced A/B Testing Capabilities
  • Real-time Call Triggering
  • Seamless System Integrations
  • Real-time Compliance Monitoring

Target Audience

  • Banks and Fintechs
  • Insurance Companies
  • Telecommunications Providers
  • Large Corporates and Fortune 500 companies looking to outsource and automate loan servicing, sales, and debt collection
  • Organisations facing:
    • Challenges achieving sales or collections due to insufficient experimentation
    • High customer abandonment after online quotes
    • Low phone pick-up rates with traditional outreach

Pricing

Information not available.

FAQs

What is Domu-ai?

Domu-ai is a licensed AI collections agency and platform that uses human-like generative AI to automate sales, debt collection, and customer service calls for financial services, insurance, and telecommunications companies.

How does Domu-ai ensure compliance in debt collection?

Domu-ai's compliant AI agents analyse every interaction in real-time, automatically adhering to FDCPA, TCPA, CFPB, and UDAAP requirements to ensure all calls are compliant.

What industries does Domu-ai primarily serve?

Domu-ai primarily serves banks, fintechs, insurance companies, and telecommunications providers, as well as other large corporates looking to automate sales and debt collection.

Can Domu-ai integrate with my existing business systems?

Yes, Domu-ai integrates seamlessly with your existing dialling systems, payment processors, Loan Management Systems (LMS), and Customer Relationship Management (CRM) systems.

How does Domu-ai improve sales and collections results?

Domu-ai improves results by automating human-like calls, enabling real-time call triggers based on customer behaviour, offering over 100 customisable agent personalities, and providing extensive A/B testing capabilities to optimise strategies.

What are the key benefits of using Domu-ai?

Key benefits include enhanced operational efficiency, increased customer satisfaction, significant reductions in cost per account resolved, higher sales conversion rates, and guaranteed regulatory compliance for automated communications.

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