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Dodo

The AI Receptionist for Your Veterinary Clinic.

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Overview

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Dodo is an advanced AI receptionist designed specifically for veterinary clinics and other medical practices. Operating 24/7, Dodo autonomously manages client calls, texts, and emails—eliminating missed calls, reducing hold times, and enhancing client satisfaction. Seamlessly integrating with your Practice Information Management System (PIMS), Dodo streamlines administrative work, boosts your clinic's revenue by over £60,000 annually, and saves more than 40 staff hours each week. Built by Stanford engineers with healthcare expertise, Dodo ensures secure, compliant, and highly reliable support, redefining how clinics interact with their clients.

How It Works

  • First Call: Schedule a 30-minute call for Dodo to learn your clinic’s operations. Access your demo environment immediately afterward.
  • Customise + Train your AI: Run 15-20 test calls to train the AI. Label responses and refine until satisfied with its performance.
  • Integration + Go-Live: Final review session connects Dodo with your phone provider and PIMS. Your AI receptionist is ready to launch with minimal disruption.

Use Cases

Client Communication Automation
Handle all incoming client calls, texts, and emails 24/7 for enquiries, appointments, and updates, ensuring instant, personalised support.
Administrative Task Automation
Interact with PIMS to update patient files, manage schedules, and handle administrative tasks, reducing staff workload and errors.
Emergency Management & Revenue Optimisation
Automatically detect and route emergency calls and identify new revenue opportunities by analysing client interactions.

Features & Benefits

  • 24/7 Client Support: No hold times, phone tag, or missed calls; instant, personalised responses
  • Emergency Detection & Routing: Identifies and escalates urgent situations
  • Appointment Scheduling: Prevents double-bookings; streamlines scheduling
  • FAQ Management: Provides accurate answers about hours, address, and clinic policies
  • Prescription Refill Handling: Increases monthly refills and revenue
  • Client Registration: Enables direct sign-ups through Dodo
  • PIMS Integration: Works in real-time with Digitail, Impromed, Vetspire, Avimark, Provet Cloud, Cornerstone, DaySmart
  • Intelligent Reminders: Follows up with clients to reduce no-shows
  • Revenue Generation: Drives £60,000+/year in additional revenue per clinic
  • Staff Time Savings: Saves 40+ staff hours weekly per clinic
  • Reduced Follow-ups: 75% reduction in unresolved queries
  • Reduced Client Wait Times: Achieve a 92% decrease in wait times
  • High Call Capacity & Zero Missed Calls: Handles 1000 calls simultaneously with ~1.5s response
  • Secure and Reliable Platform: Privacy-focused, compliance-centred, lower hallucination risk

Target Audience

  • Veterinary clinics and other medical practices
  • Clinics experiencing high client demand or understaffed front desks
  • Practices with long hold times or frequent missed calls
  • Clinics seeking to boost revenue and improve operational efficiency
  • Organisations aiming to enhance client satisfaction with 24/7 support
  • Practices looking to reduce administrative overhead and free up staff

Pricing

Our pricing adapts to your clinic’s size and needs.
  • Smaller clinics: Simple fixed fee
  • Larger clinics or clinic networks: Usage-based pricing matched to scale
  • For your bespoke quote, please contact us directly for more details.

FAQs

How expensive is Dodo?

Our pricing adapts to your clinic’s size and needs. Smaller clinics benefit from a simple fixed fee, while larger clinics and networks enjoy usage-based pricing suited to their scale.

How quickly can you integrate into our practice?

Dodo integrates quickly and easily. After a 30-minute setup call, 15-20 test calls help customise the AI, followed by a final integration session—so clinics can be up and running within minutes.

Who is the team behind Dodo?

Dodo was founded by three Stanford engineers aiming to eliminate administrative overhead in healthcare. The founding team brings experience from top organisations like Google and Apple.

How secure is Dodo?

Dodo is built on a secure and reliable platform, committed to privacy, security, and compliance. It uses industry-recognised LLMs to minimise hallucination, does not train on customer data, and rigorously tests for bias, equality, and accessibility.

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