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Decoda

The most powerful AI-enabled platform for medical practices.

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Overview

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Decoda Health delivers the most powerful AI-powered platform purpose-built for medical practices. The platform streamlines operations by automating patient calls, optimizing payment collection, and keeping appointment schedules full. With proactive AI, Decoda empowers practices to enhance efficiency, reduce administrative workloads, and substantially raise patient satisfaction. Practices achieve results such as a 1.5X increase in appointments, 30% boosted patient payments, 80% reduction in check-in/check-out times, and a 98% patient satisfaction rate. Decoda handles repetitive administrative tasks, letting healthcare professionals focus on delivering outstanding care.

How It Works

  • Configure AI Agents: Set up the AI to align perfectly with your specific practice workflows and patient interactions.
  • Automate Routine Tasks: Let Decoda's AI handle patient calls, scheduling, FAQs, payments, and note-taking, freeing up your team for higher-value work.
  • Observe AI Actions: Stay informed through smart notifications, monitoring the AI's activities and maintaining control.
  • Action & Approval: Participate as needed when the AI seeks human approval for certain actions.
  • Analyse Performance: Gain operational insights by tracking critical metrics such as outstanding balances and call volumes for ongoing optimization.

Use Cases

Automate Patient Communication
Use AI to handle patient inquiries, appointment scheduling, and medication refill requests, reducing staff workload and ensuring patients get support 24/7.
Optimise Revenue Cycle Management
Streamline payment collection, automate outreach for outstanding balances, and provide clear bill explanations to increase patient payments and reduce claim denials.
Enhance Patient Engagement
Centralize communications, personalize outreach, and proactively manage your practice's online reputation to foster stronger patient relationships.

Features & Benefits

  • Automated call handling for patient inquiries, scheduling, and FAQs
  • Multilingual support across approximately 25 languages
  • 24/7 patient support and after-hours availability
  • Scheduling automation with online, text, and phone booking
  • Accurate patient intake and insurance validation
  • Centralised communications (2-way SMS, emails, eFaxes, calls)
  • AI scribe for accurate, personalised note-taking
  • Reduced incoming call volume by up to 70%
  • Unified, seamless payment channels (in person, phone, text, online)
  • Automated payment workflows and plans
  • Pass credit card fees to customers, saving up to 3%
  • Custom consent forms and appointment preference management
  • Proactive review solicitation and online reputation management
  • Generate letters and handover docs in seconds

Target Audience

  • Medical practices and healthcare providers
  • Urgent care clinics, general practices, specialty clinics
  • Practice owners, CEOs, office managers, clinicians aiming for:
    • Improved operational efficiency
    • Enhanced patient experience
    • Optimized financial performance

Pricing

Pricing information is not available in the provided text.

FAQs

What is Decoda?

Decoda is an AI-enabled platform designed to empower medical practices by automating routine tasks, optimising patient interactions, and enhancing operational efficiency.

How does Decoda help medical practices?

Decoda helps medical practices by automating patient call handling, streamlining scheduling, optimising payment collection, improving patient engagement, and providing AI-powered note-taking. This leads to increased appointments, boosted payments, reduced administrative time, and higher patient satisfaction.

What types of calls can Decoda's AI Front Desk handle?

Decoda's AI Front Desk can automatically handle a wide range of calls, including scheduling appointments, managing medication refills, and answering frequently asked questions.

Does Decoda support multiple languages?

Yes, Decoda's AI Front Desk provides language support in approximately 25 languages, including English, Spanish, Arabic, French, and Hindi.

Is Decoda available 24/7?

Yes, Decoda's AI-powered front desk is available 24/7, ensuring your patients receive support at any time and reducing missed after-hours appointments.

How does Decoda improve patient payments?

Decoda improves patient payments by offering unified payment channels, providing clear bill explanations, automating outstanding balance outreach, and allowing practices to pass credit card fees to customers, potentially saving up to 3%.

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