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D3x

Intelligent and autonomous AI Agents for Hotels, Hostels, Aparthotels & Hospitality businesses

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Overview

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D3x is an advanced AI-native guest communication engine purpose-built for the hospitality sector. It automates guest inquiries and service requests across Website chat, WhatsApp, Instagram, SMS, Phone, and Email. Integrating deeply with PMS, CRM, and housekeeping systems, D3x keeps real-time context, providing instant updates on availability, rates, and service status. Its cutting-edge AI—including dynamic LLM-switching architecture—ensures consistent, enterprise-grade, multilingual performance across multiple locations. D3x features intelligent upsell logic to drive incremental revenue, and it accelerates operations by automating over 80% of communications. Highly awarded and with outstanding customer satisfaction scores, D3x optimises guest experiences while reducing manual workload for hospitality teams.

How It Works

  • Channel Ingestion: Ingests guest inquiries from WhatsApp, SMS, phone, email, website chat, and Instagram directly to the D3x engine.
  • Intelligent Processing: Detects intent and language, retrieves answers via proprietary Skills from its knowledge base.
  • Real-time Data Sync: Integrates via API with PMS, CRM, and ticketing tools for live property data.
  • Contextual Response Generation: Uses advanced LLMs and dynamic switching for optimal answers and cost.
  • Instant Resolution & Routing: Instantly routes, logs, and delivers replies; triages complex issues to human teams as necessary.

Use Cases

Automated Guest Inquiries
Instantly answer guest questions about hotel policies, amenities, and local information across all channels, improving response times and guest satisfaction.
Real-time Booking & Availability Checks
Provide guests with live rates and room availability directly within the chat, enabling seamless and instant booking experiences.
Intelligent Upselling & Cross-selling
Surface hyper-personalised recommendations for upgrades and amenities based on guest data, driving incremental revenue per room.
Efficient Housekeeping & Maintenance Requests
Automatically log and dispatch guest service and maintenance requests, providing instant troubleshooting and ensuring prompt team action.

Features & Benefits

  • Omnichannel AI support (chat, phone, messaging, WhatsApp, Instagram)
  • Advanced Phone AI for natural conversations
  • Deep PMS/CRM/housekeeping integration via APIs
  • Real-time dashboards and sentiment analysis
  • Automated booking & confirmation with PMS integration
  • Lead generation & GDPR-compliant consent management
  • Fast setup and low upfront costs
  • Cutting-edge AI & dynamic LLM switching for rapid feature deployment
  • Intelligent upsell logic for revenue growth
  • Intelligent triage and efficient human handoff
  • Official WhatsApp Business Partner (rich media, high open rate)
  • Multi-property identification and property switching
  • Housekeeping & maintenance automation (with self-resolution)
  • Customisable AI personality aligned to brand
  • Enterprise-grade security (GDPR, RBAC, MFA, EU hosting)

Target Audience

  • Hotels
  • Hostels
  • Aparthotels
  • Hospitality businesses of all sizes (independent boutiques to large multi-property groups)
  • Designed for professionals focused on improving guest communication, streamlining operations, and driving revenue through advanced AI automation

Pricing

  • Professional Plan: £5 / room per month
    • Unlimited access to D3x Engine and Skill router
    • Connected to GPT 4o, Claude 3.5, Gemini 1.5
    • Unlimited chats per month, including WhatsApp, SMS, Instagram, Facebook integrations
    • Official WhatsApp partner status (no transaction costs)
    • Website chatbot and unified inbox
    • Connections to helpdesk (Zendesk, Freshdesk), PMS, Outlook/Gmail
    • Data security and basic support
    • Go live in 24 hours with no hidden costs
  • Enterprise Plan: Contact for pricing
    • All Professional Plan features plus custom data ingestion, inventory/pricing APIs, CRM connections, admin controls, domain verification, analytics, and priority support

FAQs

What communication channels does D3x support?

D3x provides omnichannel support across Website chat, WhatsApp, Instagram, SMS, Phone, and Email, ensuring consistent communication.

How does D3x integrate with existing hotel systems?

D3x integrates deeply with Property Management Systems (PMS), Customer Relationship Management (CRM) tools, ticketing, and workforce software via purpose-built APIs to provide live updates and seamless automation.

Can D3x handle guest requests in multiple languages?

Yes, D3x offers consistent performance across many locations and languages, leveraging advanced NLP for smooth, conversational exchanges.

How does D3x help increase revenue for hotels?

D3x uses intelligent upsell logic, leveraging guest data and behaviour to surface relevant offers like upgrades or services at key decision points, driving incremental revenue of £50-£100 per room/month. It also boosts direct bookings by presenting booking links.

Is D3x secure and compliant with data regulations?

Yes, D3x ensures enterprise-grade security with end-to-end encryption, GDPR-compliant EU hosting, Role-Based Access Control (RBAC), Multi-Factor Authentication (MFA), and robust hospitality-specific guardrails.

How quickly can D3x be implemented?

D3x offers a fast setup, allowing businesses to go live in as little as 24 hours with low upfront costs and immediate value.

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