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Clarionhealth

Automate phone-based workflows with conversational AI

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Overview

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Clarionhealth provides advanced conversational AI designed to automate phone-based workflows and elevate the patient experience in healthcare settings. By automating routine tasks like scheduling, billing, and prescription refills, Clarionhealth frees staff to focus on in-person care, maximises clinic growth, reduces no-shows, and captures after-hours demand. With 24/7 natural AI conversations across phone, text, and web, every patient interaction is handled efficiently, consistently, and empathetically.

How It Works

  • Integrate Your Workflows: Tailor patient journeys based on your clinical protocols, business rules, and brand personality.
  • Customize Your Agent: Train your AI agent to communicate like your best staff with custom personality and knowledge.
  • Engage on Any Channel: Deploy AI via voice, SMS, and web to meet patients where they are.
  • Seamless System Integration: Connects with most EHRs directly, integrates with phone systems via call forwarding, and supports secure RESTful API with HL7/FHIR for data exchange.

Use Cases

Appointment Management Automation
Enable patients to book, reschedule, or cancel appointments 24/7 through conversational AI, reducing manual workload and administrative costs.
After-Hours Patient Engagement
Capture and convert patient inquiries beyond regular clinic hours, ensuring no opportunity for growth or patient engagement is missed.
Billing & Insurance Automation
Automate responses to billing and insurance questions and enable secure payment collection, freeing staff from repetitive administrative tasks.

Features & Benefits

  • Automated Patient Communication — 24/7 empathetic AI on calls, texts, and messages
  • Staff Empowerment & Efficiency — free team from repetitive phone work, seamless escalations
  • Clinic Growth Maximisation — fill schedule gaps, reduce no-shows by 71%, capture after-hours demand
  • Rapid Implementation — go live in 1-2 weeks with dedicated onboarding
  • Multilingual Support — supports English and Spanish
  • Comprehensive Task Automation — appointment management, backfill, billing, insurance inquiries, prescription refills, referrals, post-visit follow-up
  • Customisable AI Agent — train agent to mirror staff communication style
  • Robust System Integration — connects with EHR/practice management, secure RESTful API with HL7/FHIR
  • Performance Monitoring — live dashboards for patient needs and automation performance
  • Data Security & Compliance — enterprise security, audit trails, data never used for training or shared

Target Audience

  • Medical Groups
  • Healthcare Practices
  • Clinics
  • Health Systems
  • Practice Managers
  • Heads of Operations

Pricing

Clarionhealth uses an outcome-based pricing model, charging only when the AI successfully resolves a patient issue or request. There are no subscription fees or per-minute charges, aligning Clarionhealth's goals with client success as measured by resolved patient interactions.

FAQs

How long does it take to set up Clarionhealth?

Clarionhealth can be up and running in just 1-2 weeks. Our dedicated onboarding team will work closely with you for quick and seamless implementation.

Can I keep my existing phone system when using Clarionhealth?

Yes, Clarionhealth integrates seamlessly with your existing phone system and phone number. We can work with your IT team for secure integration.

Does Clarionhealth support languages other than English?

Clarionhealth currently supports Spanish in addition to English, and we are expanding our language options.

How does Clarionhealth's pricing model work?

We use an outcome-based approach: you’re only charged when our AI successfully resolves a patient issue or request, not by subscription or per-minute fees.

How does Clarionhealth handle data governance?

Your data is never used to train models or shared externally. We maintain strict access controls, encryption, and compliance to protect your data.

How does Clarionhealth assure quality?

Detailed conversation logs and QA workflows allow your team to review AI interactions, give feedback, and ensure continuous improvement.

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