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Carecycle

Voice AI Teams: Scale Your Medicare Agency & Enhance Member Journeys.

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Open Source AI Voice Agent SDK

Integrate voice into your apps with VideoSDK's AI Agents. Connect your chosen LLMs & TTS. Build once, deploy across all platforms.

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Overview

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Carecycle provides advanced Voice AI teams that seamlessly integrate with Medicare agencies to scale operations, deliver personalised care, and maximise agent impact. By combining artificial intelligence with a human touch, Carecycle supports every customer touchpoint—from lead engagement to member retention—while maintaining CMS compliance. Routine tasks are handled by AI agents, freeing licensed agents to focus on complex cases, reducing CPA, and increasing conversion and retention rates.

How It Works

  • Instant Engagement: Carecycle responds to every call or lead submission within seconds, offering a natural, welcoming prospect experience.
  • Thoughtful Pre-Qualification: AI agents conduct conversations to gauge eligibility and interest and generate meaningful opportunities.
  • Seamless Warm Transfers: Pre-qualified prospects are connected to agents with complete, pre-established context for efficient handoffs.
  • Intelligent Appointment Coordination: For unavailable teams, Carecycle schedules and conducts callback appointments with full context.
  • Configuration & Deployment: After a demo, Carecycle configures your AI team with a top engineer for optimal performance and full integration.

Use Cases

Intelligent Pre-Screening
Use AI-driven pre-screening to maximise lead quality and ensure seamless handoffs to agents, boosting qualified lead volume and optimising media spend.
Overflow Excellence
Automate 24/7 overflow handling with instant callbacks and responses, increasing conversion rates for previously missed opportunities.
Member Care & Retention
Deliver proactive outreach and satisfaction monitoring, including personalised welcome calls and automated renewal engagement to maximise member loyalty.

Features & Benefits

  • 24/7 Lead Qualification & Call Coverage
  • Instant Pre-screening & Warm Transfers
  • Personalised Member Welcome Calls
  • Automated Renewal & Retention Engagement
  • Optimised Lead Source Tracking
  • Full Dashboard View & Integrated Analytics
  • Omni-channel by Design
  • Advanced Contact Centre Features
  • TCPA Compliant to the Core
  • Complete Continuity

Target Audience

  • Health plan providers
  • Growing agencies (1,000-10,000 members)
  • Established agencies (10,000-30,000 members)
  • Large agencies (Over 30,000 members)
  • Field Marketing Organisations (FMOs)
  • Carriers seeking ready-to-use solutions

Pricing

Pricing information is not available in the provided text. Please schedule a demo to discuss your personalised ROI breakdown and solution.

FAQs

What is Carecycle?

Carecycle provides Voice AI teams that help Medicare agencies scale operations, improve member care, and boost sales and retention by automating routine tasks and ensuring 24/7 support.

How does Carecycle improve conversion rates?

Carecycle significantly improves conversion rates by providing 24/7 lead qualification, instant pre-screening, and seamless warm transfers to licensed agents. It has shown a 5x increase in conversion for overflow and after-hours calls compared to the industry average.

Can Carecycle help reduce Cost Per Acquisition (CPA)?

Yes, Carecycle's Sales Suite is designed to cut your CPA in half by ensuring 100% of leads are answered and pre-qualified, optimising your spend on lead sources.

How does Carecycle support member retention?

Carecycle's Retention Suite provides personalised welcome calls, instant answers to member queries, and proactive engagement for AEP renewals and cross-selling, aiming to increase retention by 10%+ and achieve an 85% retention rate.

Is Carecycle compliant with regulations?

Yes, Carecycle is TCPA compliant to the core, equipped with timezone-aware dialing and robust opt-out detection to ensure your business adheres to all relevant regulations.

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