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Callhyper

The Future of AI-powered Emergency Response. Automating non-emergency 9-1-1 calls to speed up response times and save lives.

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Overview

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Callhyper provides an advanced AI-powered solution designed to revolutionise emergency response by automating non-emergency 9-1-1 calls. The platform addresses the critical issue of overwhelmed emergency call takers by intelligently handling up to 75% of non-emergency calls, freeing humans to focus on life-saving situations. Callhyper reduces long wait times, alleviates staff stress and burnout, and can expand capacity instantly during call surges. Its AI agent is immediately trained using standard operating procedures to ensure consistent and reliable service.

How It Works

  • Instant Training: AI agent is immediately trained with your organisation's SOPs, ensuring efficiency and reliability.
  • Non-Emergency Call Automation: Resolves up to 75% of non-emergency calls autonomously, letting human operators prioritise emergencies.
  • Surge/Spike Proof Capacity: Instantly scales to manage high call volumes during events and emergencies.
  • Real-time Automatic Translation: Supports over 30 languages, providing assistance in callers' preferred language.
  • Empathetic Interaction: Delivers natural, empathetic conversations for a human-like experience.
  • Upfront Triage & Escalation: Identifies, prioritises, and escalates emergencies with warm transfers to human call takers when needed.

Use Cases

Automating Non-Emergency 9-1-1 Calls
Handle high volumes of non-urgent calls—like fraud reports or lost items—so emergency staff can prioritise life-saving responses.
Reducing Call Taker Workload
Deflect routine and repetitive calls to AI, lowering stress and burnout among call centre professionals.
Improving Emergency Response Times
Clear non-emergency traffic to reduce queue times and ensure that critical emergency calls are answered more quickly.

Features & Benefits

  • AI agent resolves up to 75% of non-emergency calls
  • Context-aware, validates location, escalates when required
  • Multi-lingual support for voice and text interactions
  • Full records compliance and automated retention
  • Seamless integration with existing Call Handling Systems (PSTN/SIP)
  • Intelligent routing, instant escalation, and automated follow-up
  • Real-time analytics and automated QA dashboard
  • Secure APIs for CAD, RMS, and Online Reporting
  • ISO 27000/SOC 2 certified infrastructure with enterprise-grade security

Target Audience

  • Public Safety Answering Points (PSAPs)
  • Emergency Services (Police, Fire, Ambulance dispatch)
  • 9-1-1 and 3-1-1 Call Centres
  • Organisations aiming to automate non-emergency public service calls
  • Call centre leaders and managers seeking to improve efficiency, reduce staff burnout, and enhance response capabilities.

Pricing

  • Pricing information is not available in the provided text.
  • For details, please contact Callhyper.

FAQs

What is Callhyper's product overview?

Callhyper provides an AI-powered solution that automates non-emergency 9-1-1 calls, aiming to speed up response times for critical emergencies and save lives. It handles up to 75% of non-urgent enquiries, freeing human call takers to focus on high-priority situations.

How does Callhyper ensure security?

Callhyper operates on ISO 27000/SOC 2 certified infrastructure, ensuring mission-critical security. This includes regional data residency and enterprise-grade security controls to protect sensitive public safety information.

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