Brooke logo

Brooke

Automotive's first digital voice assistant.

4.5
Try Brooke

Open Source Voice Agent SDK

Integrate voice into your apps with VideoSDK's AI Agents. Connect your chosen LLMs & TTS. Build once, deploy across all platforms.

Upvote Now

Overview

Hero
Get Started
Brooke, now part of Better Car People, is the automotive industry's pioneering AI digital voice assistant. Engineered to streamline customer interactions and enhance service efficiency for dealerships across the US and Canada, Brooke delivers personalised support and automated solutions. This essential solution helps successful dealerships optimise response times and customer satisfaction, contributing to significant sales and service appointment bookings.

How It Works

  • 24/7/365 Availability: Always on, ensuring 100% of inbound service calls are answered without customers being left on hold.
  • Human-Level Understanding: Utilises advanced AI to understand customer intent and emotion, delivering responses with a real human, natural-sounding voice.
  • Natural Language Understanding (NLU): Leverages historical data from millions of real automotive voice conversations to understand context and handle even unexpected queries.
  • Efficient Lead Management: Efficiently answers, handles, and assigns all inbound leads based on customer needs and dealership policies.
  • Seamless Integration: Integrates directly with dealer scheduling tools and Dealer Management Systems (DMS), such as Xtime Schedule, for quick appointment setting.
  • Automated Appointment Scheduling: Books and adjusts service appointments with records cascading to reporting and DMS, providing Service Advisors with instant updates.

Use Cases

Automated Inbound Service Call Management
Brooke efficiently answers, handles, and organises all inbound service calls for automotive dealerships, ensuring immediate response and optimal customer experience.
Hassle-Free 24/7 Service Scheduling
Book and adjust appointments for services like oil changes, tyre rotations, and brake pad replacements any time, day or night, reducing manual workload and boosting customer satisfaction.
Optimising Dealership Staff Efficiency
Brooke frees up dealership personnel from routine calls, letting them focus on complex tasks and personal interactions while the AI manages lead handling and scheduling.

Features & Benefits

  • Automotive's First Digital Voice Assistant: Streamlines customer interactions and service efficiency
  • Human-Level Understanding: Advanced AI comprehends intent and emotion
  • No Customer Left Waiting: Every call answered, no hold times
  • Natural Sounding Voice: Real human, authentic communication
  • Specialised AI for Automotive Service Scheduling: Accurate, tailored responses
  • Natural Language Understanding (NLU): Learns from millions of automotive conversations
  • Ability to Handle the Unknown: Navigates complex or unexpected queries
  • 24/7/365 Availability: No lead or inquiry missed, even after hours
  • Seamless Integration with Dealer Scheduling Tools & DMS: Efficient appointment setting, real-time updates
  • Designed by Automotive Industry Experts: Built for dealerships' unique demands

Target Audience

  • Automotive dealerships across the US and Canada
  • Teams seeking to enhance customer service with AI
  • Dealerships aiming to streamline operations and improve efficiency
  • Businesses looking for automated, reliable appointment scheduling and lead management

Pricing

Pricing information is not available in the provided text. To discuss options and opportunities for your dealership, please book a meeting.

FAQs

What is Brooke?

Brooke is the automotive industry's first AI digital voice assistant, designed to streamline customer interactions and enhance service efficiency for dealerships.

How does Brooke improve dealership operations?

Brooke improves operations by efficiently answering and handling inbound calls 24/7, reducing customer wait times, automating service scheduling, and freeing up dealership staff for more complex tasks.

Is Brooke available 24/7?

Yes, Brooke is always on, providing 24/7/365 customer support and inbound call handling for your dealership.

Does Brooke understand customer intent?

Absolutely. Brooke's advanced AI provides human-level understanding of intent and emotion, leveraging Natural Language Understanding (NLU) from millions of automotive conversations.

Can Brooke integrate with existing dealership systems?

Yes, Brooke seamlessly integrates with your existing dealer scheduling tools and Dealer Management Systems (DMS) to ensure smooth appointment setting and data flow.

What kind of voice does Brooke use?

Brooke employs a real human, natural-sounding voice to enhance customer interactions with a warm and authentic communication style.

Featured Products