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Broccoli AI empowers plumbing, electrical, and HVAC businesses with an advanced AI phone agent solution. This innovative system ensures every missed call is answered, jobs are booked efficiently, and customers receive consistent support. Fully integrated with industry-leading platforms like ServiceTitan and Housecall Pro (HCP), Broccoli AI helps businesses maximise revenue by automating call handling and customer interactions.
How It Works
- AI CSR talks to customer: The AI Customer Service Representative (CSR) engages with customers, including those requesting emergency services.
- AI books a job straight into ServiceTitan: The AI seamlessly books the job directly into ServiceTitan and assigns the on-call technician on the dispatch board.
- AI triggers the on-call technician & manager escalation flow: An automated escalation flow triggers a phone call and text message to alert the relevant on-call technician and manager.
- AI logs the call and keeps the office informed: The AI sends an email with a complete transcript and summary of the call to the service team for review during office hours.
Use Cases
24/7 Emergency Service Booking
AI CSRs handle urgent inquiries day and night, booking jobs and dispatching on-call technicians in real-time for plumbing, electrical, and HVAC emergencies.
After-Hours Call Management
Never miss a booking outside regular business hours—Broccoli AI captures after-hours calls and turns them into revenue-generating appointments.
Customer Reception & Upselling
AI Receptionists greet and route callers, block spam, and AI Sales Agents proactively upsell tune-ups and inspections to drive more bookings.
Features & Benefits
- Human-Sounding AI Agents: Sound natural, follow scripts, and express empathy for a professional customer experience
- 24/7 Availability: Provides continuous support and booking, never missing customer opportunities
- Eliminates Missed Calls: Ensures all calls are answered to prevent lost revenue
- High Job Booking Rate: Achieves ~85% booking rate, outperforming typical answering services
- Increased New Revenue: Generates substantial new monthly revenue, outperforming other AI and traditional services
- Seamless CRM Integration: Full integration with ServiceTitan and Housecall Pro for direct booking and data management
- Custom AI Voices: Over 75 voices to match your brand’s identity
- Simultaneous Call Handling: Manage over 100 calls concurrently for scalability
- Specialised AI Agents: CSR, Receptionist, Happy Call Specialist, Sales Agent, Open Estimate Specialist, Outbound Agents
- AI-Powered Chat Widget: Lets customers book jobs instantly via chat, fully integrated with core systems
Target Audience
- Plumbing businesses
- Electrical businesses
- HVAC businesses
These companies benefit from automating their phone calls, improving customer service, and increasing job booking rates.
Pricing
Information not available in the provided text.
Build with VideoSDK’s AI Agents and Get 10,000 Free Minutes!
Integrate voice into your apps with VideoSDK’s AI Agents. Connect your chosen LLMs & TTS. Build once, deploy across all platforms.
Start Building