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Bland

Your platform for making ultra-realistic AI Phone Calls.

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Overview

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Bland is a leading platform delivering ultra-realistic AI phone calls and conversational AI solutions tailored for enterprises. Its AI phone agents sound human, speak any language, and work 24/7, integrating seamlessly into business operations. Automate critical business functions such as sales, scheduling, and support through self-hosted, secure, end-to-end infrastructure. Benefit from rapid response times, 99.99% uptime, and strict data security. Powered by an advanced LLM-based speech prediction system trained on extensive audio data, Bland offers expressive, hallucination-proof AI calls that transform customer engagement and reduce operational costs.

How It Works

  • Leverage "Pathways": The core of Bland, a programming language for hallucination-proof conversational AI.
  • Integrate with Current Systems: Connect to schedulers, ERPs, CRMs, and more for direct AI action within workflows.
  • Define Actions: Map conversation flows and specify decisions for AI agents (e.g., booking, updating CRM, sending texts).
  • Uses Three AI Models:
    • Speech-to-text for real-time transcription
    • Language model to understand intent and generate responses
    • Text-to-speech for human-sounding audio output
  • Custom Prompting: Tailor AI agents with sample dialogues and relevant info.
  • API Integration: Use the easy Voice Call API to send/receive calls and exchange data with external tools.
  • Strict Guardrails: Set boundaries to keep calls accurate, compliant, and on-brand.

Use Cases

Sales Automation
Automate sales inquiries, qualify leads, schedule appointments, and execute personalised follow-up campaigns with human-like AI agents.
24/7 Customer Support
Deliver around-the-clock omnichannel support for routine inquiries, freeing human agents for complex issues, and improving customer satisfaction.
AI-Powered Scheduling
Automate appointment booking and management, seamlessly integrating with existing calendars and CRM systems for effortless operations.

Features & Benefits

  • Ultra-Realistic AI Phone Agents: Human-like voice, multilingual, 24/7 operation
  • Self-Hosted, End-to-End Infrastructure: Rapid responses, 99.99% uptime, guaranteed security
  • Conversational Pathways for Hallucination-Proof AI
  • Custom Prompt Writing: Personalise every interaction
  • Auto-Scaling Infrastructure: Handle thousands of calls seamlessly
  • Seamless Data Exchange via API: CRM, ERP, and external tool integration
  • Strict Guardrails: On-brand and accurate AI conversations
  • Omnichannel Engagement: Voice, SMS, and chat
  • Real-time Analytics & Campaign Insights
  • Dedicated Secure Infrastructure & Compliance (SOC2, GDPR, HIPAA)
  • Expert Implementation & Prompt Engineering: Tailored AI solutions

Target Audience

  • Enterprise-level Organisations: Large companies with high-volume, complex operational needs across departments.
  • Call Centre Operations: Businesses aiming to reduce costs, boost efficiency, and enhance customer satisfaction in contact centres.
  • Developers & Engineers: Teams desiring a developer-first, API-driven, scalable solution for AI calling.
  • Financial Services Firms: Banks, lenders, and insurers seeking modern, compliant, and streamlined engagement.
  • Logistics Providers: Freight carriers, 3PLs, warehouses focused on optimising communications and driver coordination.
  • Travel Industry Companies: Airlines and travel providers managing high inquiry volumes efficiently.
  • Sales & Customer Support Leaders: Professionals committed to better lead conversion, loyalty, and service metrics.

Pricing

Bland offers transparent pricing at £0.09 per minute for AI phone calls. New users receive £2 in free credits upon API key signup. For enterprise clients needing dedicated infrastructure and bespoke solutions, custom quotes are available from the sales team.

FAQs

What is Bland AI?

Bland AI is a platform that provides ultra-realistic AI phone calls and conversational AI solutions, enabling enterprises to automate sales, scheduling, and customer support with human-sounding AI agents that work 24/7.

How does Bland AI ensure calls sound human?

Bland AI utilises an advanced LLM-based speech prediction system and a sophisticated text-to-speech model, trained on millions of hours of conversational audio, to generate highly expressive and natural-sounding speech.

What are Bland AI's security measures?

Bland AI operates on self-hosted, end-to-end dedicated infrastructure. We are SOC2 Type II, GDPR, and HIPAA compliant, with data stored in-house, regular pen tests, constant unit tests, and robust guardrails to ensure data protection and privacy.

What industries does Bland AI serve?

Bland AI serves a wide range of industries, including financial services (banking, lending, insurance), logistics (freight, delivery, warehouse operations), and the travel industry (airlines), as well as general enterprises seeking to automate sales, customer support, and scheduling.

How does Bland AI help reduce costs?

Bland AI reduces operational costs by automating routine phone calls and customer interactions, freeing up human agents for complex tasks, and providing 24/7 scalability without the need for increased headcount. Our self-hosted infrastructure also drives marginal call costs to zero.

What are "Conversational Pathways"?

Conversational Pathways are Bland's proprietary programming language that acts as the "brain" of your AI agents. They allow you to map out conversation flows and define the decisions your AI makes, ensuring hallucination-proof and action-oriented interactions.

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