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Avoca

The AI CSR Platform for Home Services, HVAC, Plumbing, and Electrical Businesses.

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Overview

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Avoca is an advanced AI Customer Service Representative (CSR) platform purpose-built for home services businesses, including HVAC, plumbing, and electrical companies. The platform automates customer interactions, drives higher booking rates, and helps reduce operational costs. By integrating with industry-leading CRMs such as ServiceTitan, Avoca ensures seamless job scheduling, never misses a call, and operates 24/7. Customers typically experience major gains in booking rates, payroll savings, and customer satisfaction scores, making Avoca a solution that delivers measurable business growth.

How It Works

  • Respond 24/7:
    • Instantly answers every customer call.
    • Books or reschedules jobs in real time based on technician availability.
    • Transfers complex issues to human agents when needed.
  • Web Services:
    • Customers can book, reschedule, or ask FAQs directly on your website 24/7.
  • Outbound:
    • Triggers automatic text follow-ups.
    • Initiates proactive calls for customer check-ins or maintenance scheduling when capacity is available.
  • Coach:
    • Automatically grades, quality assures, and reclassifies 100% of CSR calls.
    • Provides actionable insights and ensures accurate data for continuous improvement.

Use Cases

Inbound Call Management
Efficiently handle all customer calls for booking new jobs, rescheduling appointments, and answering service questions for HVAC, plumbing, and electrical businesses.
After-Hours Service
Provide reliable, 24/7 customer support and booking for leads outside traditional business hours, vastly improving after-hours booking rates.
Website Lead Conversion
Enable instant online service booking and FAQs for prospects on your website, increasing lead conversion and customer satisfaction.
Proactive Customer Engagement
Automate follow-up communications and schedule maintenance calls to maximise customer satisfaction and drive repeat business.

Features & Benefits

  • 24/7 Instant Call Answering (including after-hour calls)
  • Automated Job Booking & Rescheduling (direct to CRM like ServiceTitan)
  • Empathetic AI Interaction (consistent, high-quality experience)
  • Human Transfer Option for complex cases
  • Web-Based Customer Engagement (book jobs & FAQs online)
  • Proactive Outbound Communication (automate texts & maintenance calls)
  • Comprehensive CSR Coaching & Analytics (QA, grading, real-time insights)
  • Eliminate Abandoned Calls (instant handling if team unavailable)
  • Seamless CRM Integrations (personalised, frictionless setup)
  • Significant Business Growth (higher booking, payroll savings, improved CSAT)

Target Audience

  • Home services businesses seeking improved customer interactions and operational efficiency
  • HVAC, plumbing, and electrical companies looking to boost conversion rates
  • Local businesses aiming to empower CSRs and technicians while optimising schedules
  • Firms wanting seamless CRM integration and automation (e.g., ServiceTitan)
  • Companies focused on delivering premium customer experiences and driving revenue growth

Pricing

Information not available.

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