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Assorthealth

Industry-Leading Generative AI Agents for Healthcare Call Centres

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Overview

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Assorthealth delivers advanced generative AI agents purpose-built for healthcare call centres. These trusted voice AI solutions empower clinics and medical practices to minimize patient hold times, automate routine phone tasks, and improve operational efficiency. The platform adeptly manages millions of patient interactions, deeply integrating with leading EHR and PM systems to address over 952,000 unique edge cases. Assorthealth enables rapid deployment—often live in five weeks—and drives better patient acquisition and cost savings.

How It Works

  • Patient Interaction: Patients connect with AI agents via phone, web, email, or SMS for inquiries and requests.
  • Intelligent Triage & Response: Specialty-tuned AI triages calls, answers FAQs, and shares provider/patient-specific info.
  • Automated Task Handling: Handles scheduling, rescheduling, cancellations, confirmations, and renewals.
  • Proactive Outreach: Notifies patients for appointment reminders, cancellations, and follow-ups.
  • Seamless Integration: Integrates with EHR and PM systems for accurate, streamlined workflows.
  • Human Handoff: Identifies when staff intervention is required for complex or sensitive tasks.

Use Cases

Orthopaedics & Physical Therapy
Streamline scheduling and manage complex triage rules, dramatically reducing call abandonment for orthopaedic and physical therapy clinics.
Dentistry & Oral Surgery
Provide 24/7 appointment booking and inquiry resolution—including after-hours support—for dental and oral surgery practices.
Family Medicine & Primary Care
Automate high-volume routine calls, freeing staff to focus on complex patient needs and ensuring more efficient care delivery.

Features & Benefits

  • 24/7 Appointment Management
  • Switchboard: Provider Triage, Routing & FAQ
  • Patient Case Creation
  • Fill Cancellations & Send Follow-ups
  • Prescription Refills
  • SMS Recovery
  • Self Scheduling (via phone, web, email, SMS)
  • Multilingual Support
  • Bespoke Workflow Automation
  • Deep EHR & PM Integrations (Cerner, Epic, AthenaHealth, etc.)

Target Audience

  • Medical practices and clinics with high call volumes
  • Healthcare organizations aiming to reduce patient hold times and enhance patient access
  • Clinics facing staff shortages or hiring challenges
  • Specialty practices (orthopaedics, dermatology, dentistry, paediatrics, and more)
  • Organizations seeking to automate scheduling, rescheduling, and cancellations
  • Providers focusing on patient satisfaction and operational efficiency with AI

Pricing

Pricing details are not provided in the current information. Contact Assorthealth for custom pricing based on your organization's needs.

FAQs

Will patients feel comfortable talking to Assorthealth's Voice AI?

Patients generally appreciate Assorthealth's voice AI, often preferring it over long hold times. Feedback indicates surprise and delight at the AI's clarity, speed, and care, with an average satisfaction rating of 4.3 out of 5 across tens of thousands of patient surveys.

Does Assorthealth's Voice AI replace human staff?

No, Assorthealth's Voice AI does not replace your staff. It automates routine phone tasks like appointment scheduling, rescheduling, and cancellations, freeing up your team to focus on complex care decisions, strengthening patient relationships, and delivering higher-value human interactions.

What tasks can Assorthealth's AI agents handle?

Assorthealth's AI agents can manage 24/7 appointment scheduling, provider triage, answer frequently asked questions, handle prescription refills, fill cancellations, send follow-ups, and facilitate self-scheduling via phone, web, email, or SMS.

How quickly can Assorthealth's solution be implemented?

Assorthealth's solution can be implemented rapidly, with initial releases and go-live often achieved within three to five weeks, allowing clinics to quickly realise benefits.

What results can clinics expect from implementing Assorthealth?

Clinics can expect significant improvements such as reduced patient hold times (e.g., from 11 minutes to 1 minute), decreased call abandonment rates (e.g., 41% to 8%), a substantial reduction in calls fielded by scheduling teams, increased daily resolved calls and appointment bookings, and anticipated revenue gains from increased appointment volumes.

What medical specialties does Assorthealth support?

Assorthealth provides tailored AI agents for a wide range of specialties, including Orthopaedics, Physical Therapy, Cardiology, Dentistry, Oral Surgery, Paediatrics, Optometry, Ophthalmology, Family Medicine, Primary Care, Allergy, ENT, CHC/FQHC, Urology, Behavioural Health, Plastic Surgery, Dermatology, Women’s Health/Ob-Gyn, Gastroenterology, Pain Management, and Urgent Care.

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