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Arini

The leading AI receptionist for dentists.

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Overview

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Arini offers an advanced AI receptionist solution tailored for dental practices in North America. By handling patient calls and appointment scheduling 24/7, Arini helps DSOs, dental groups, and private practices boost revenue, streamline operations, and minimise missed appointments. With 100% HIPAA compliance, strong encryption, and ongoing compliance monitoring, Arini ensures data security and privacy while integrating seamlessly into existing practice management environments.

How It Works

  • Integrate: Arini collaborates with your IT team to connect with your practice management software for live scheduling.
  • Teach: Implementation engineers onboard your practice and customise scripts, rules, and call flow.
  • Test: Practices trial their custom instance and refine as needed.
  • Go Live: Arini begins taking real calls, monitored for smooth operation.
Typical Patient Call Flow:
  • Arini answers calls 24/7, including after hours and during busy periods.
  • Uses natural conversation to identify the caller and their needs.
  • Checks real-time availability and books appointments instantly.
  • Sends confirmations to patients via SMS and updates the schedule.
  • Sends new booking details to the practice via email.

Use Cases

New Patient Acquisition
Capture and book new patient appointments from inbound calls at any time—even after hours or when the front desk is busy.
Emergency Appointment Scheduling
Rapidly handle urgent calls and ensure emergency dental appointments are scheduled without delay.
Overflow and After-Hours Call Handling
Manage high call volumes and provide 24/7 booking and inquiry support, ensuring every patient is assisted promptly.

Features & Benefits

  • 24/7 Patient Communication—answers calls round-the-clock with a 90% answer rate
  • Automated Appointment Scheduling—powerful logic books appointments in under 60 seconds, reduces unfilled slots by up to 40%
  • Adaptive Learning—AI customises tone, scripts, and responses over time, learning new workflows
  • Instant Patient Inquiry Response—immediate answers to FAQs about insurance, procedures, and policies
  • Triage and Call Routing—intelligent triage of urgent needs and routing to human staff when appropriate
  • Seamless Software Integration—1-click sync with leading dental software and phones (OpenDental, EagleSoft, Weave, Mango, etc.)
  • Automated Workflow Management—handles confirmation messages, intake forms, and staff briefings, saving 15–20 staff hours weekly
  • Revenue Optimisation—captures missed production, increases appointment fill rate and lowers booking costs
  • Operational Efficiency—cuts front desk overload and scheduling errors, reduces staff burnout by 20–30%
  • Data Security and Compliance—100% HIPAA compliance, strong encryption, and strict data access controls

Target Audience

  • Dental Service Organisations (DSOs)
  • Dental groups
  • Private practices (including solo practitioners)
  • Trusted by hundreds of dental organisations across the US and Canada

Pricing

  • Predictable, flat-rate monthly pricing ($50–$300/month), based on features and call volume
  • Cost per appointment booked is typically $0.75–$1.50—substantially less than traditional call centres
  • Customised pricing available for each dental practice

FAQs

How does Arini's implementation process work?

The implementation process involves four key steps:
  • Integrate: Arini connects with your practice management software for schedule management.
  • Teach: Implementation engineer customises scheduling rules, verbiage, and call flow.
  • Test: Practices can test and refine their custom instance.
  • Go live: Arini begins handling real patient calls, with ongoing monitoring.

Is Arini compatible with my practice management software and phone system?

Yes, Arini integrates with most dental practice management software (OpenDental, EagleSoft, Denticon, and more) and leading phone providers (Weave, Mango, GoTo, etc.).

How secure is Arini's technology?

Arini is 100% HIPAA compliant, uses strong encryption protocols, and follows the principle of least privilege and strict data access permissions with continuous compliance monitoring.

Can adopting AI receptionists reduce occupancy issues within call centre operations?

Yes, Arini AI can handle multiple calls simultaneously, balancing staff occupancy and preventing bottlenecks during busy periods.

How does incorporating an AI receptionist affect overall booking costs compared to traditional call centre outsourcing?

AI receptionists dramatically cut cost per booked appointment—often reducing costs by 60–80% compared to hourly outsourced solutions.

Can AI receptionists handle complex appointment scheduling tasks as effectively as outsourced call centre agents?

Arini accurately handles standard dental appointment scheduling and increasingly manages complex tasks as the AI learns, though human staff may still be required for rare, highly-specialised cases.

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