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Answerhq

Automated Customer Support, Powered by Your Content. Instant Answers, Accurately.

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Overview

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Answerhq revolutionises customer support by deploying an AI assistant that learns from your existing website and documentation. Designed for businesses seeking to enhance efficiency and customer satisfaction, Answerhq provides instant, accurate answers to customer queries 24/7. This powerful AI solution leverages advanced algorithms, natural language processing (NLP), and machine learning to analyse vast amounts of data, understand user intent, and deliver reliable responses. By automating answers to repetitive questions, Answerhq frees up your team to focus on critical tasks, significantly reducing support burdens and boosting sales.

How It Works

  • Connect Your Website: Easily link your website and other documentation sources to Answerhq.
  • AI Builds Your Knowledge Vault: The AI assistant learns your website, PDFs, and custom text to build a secure, comprehensive Knowledge Vault.
  • Add Our Widget to Your Site: Seamlessly integrate the Answerhq widget onto your website with no coding or complex setup.
  • Once deployed, the AI assistant instantly answers customer questions using your verified content.

Use Cases

Automated Customer Support
Instantly answer common customer questions, reduce workload for your support team, and provide 24/7 assistance using AI trained on your own content.
Sales Enablement
Convert more leads by ensuring potential customers receive immediate, accurate information about your products and services.
Knowledge Base Management
Centralise, create, and manage all your support documentation, making it accessible both internally and externally via a public knowledge base.

Features & Benefits

  • Secure Knowledge Vault—Keep your business information safe and private
  • Multi-Source Learning—AI imports and learns from your website, PDFs, and custom text
  • Brand-Specific Responses—AI-generated answers are always on-brand and maintain company voice
  • Public-Facing Knowledge Base—Host and manage support documentation accessible to customers and AI
  • Smart Analytics & Knowledge Gap Identification—Track customer questions and content gaps
  • Quick Citations for Verification—Every answer includes exact webpage or document links
  • Boosts for Enhanced Support—Easily direct complex queries to human team members
  • Human Setup Support—Receive personal onboarding and technical assistance
  • Time-Saving, Accuracy & Efficiency—Eliminates manual research, reduces repetitive questions by up to 80%
  • Increased Sales & 24/7 Availability—Boosts sales by up to 30% and offers support around the clock

Target Audience

  • Founders and business owners in e-commerce, technology, and SMBs
  • Heads of support seeking to reduce repetitive customer queries
  • Organisations striving to boost sales through immediate customer answers
  • Companies aiming to improve operational efficiency and customer satisfaction

Pricing

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FAQs

How does Answerhq reduce repetitive support questions?

Answerhq learns your entire website and documentation, deploying an AI assistant that can instantly answer customer questions 24/7. This automation significantly reduces the volume of repetitive queries your human support team handles, allowing them to focus on more complex issues.

How does Answerhq ensure the accuracy of its answers?

Answerhq is built for reliability. It provides "Quick Citations" with every answer, showing the exact webpage or document where the information was found. Customers can click these links to verify answers and learn more, ensuring transparency and trust.

Is coding required to set up Answerhq on my website?

No, Answerhq is designed for simplicity. You simply connect your website, let the AI build your Knowledge Vault, and then add our widget to your site. No coding or complex setup is required.

What types of content can Answerhq learn from?

Answerhq's "Multi-Source Learning" capability allows it to import and learn from various content types, including your website, PDF documents, and custom text inputs.

How can Answerhq help boost sales?

By providing immediate, accurate answers to customer questions 24/7, Answerhq ensures potential customers receive the information they need instantly. This prevents them from leaving your site due to unanswered queries, helping to boost sales by up to 30%.

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