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Aisera

The Autonomous Enterprise powered by Agentic AI. Go beyond simple assistance – deliver autonomous execution.

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Overview

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Aisera provides a single, unified Agentic AI platform that transforms enterprise operations through advanced Generative AI and Large Language Models (LLMs). Recognised by Gartner as a leader in GenAI Technologies, Aisera automates tasks, delivers precise answers, and streamlines workflows across IT, HR, Finance, Procurement, and Customer Experience. Built upon a Gen-AI native architecture, Aisera integrates smoothly with existing systems while ensuring enterprise-class security, governance, and compliance via its TRAPS framework.

How It Works

  • AI Agent Orchestration: Creates cognitive, human-like experiences and proactively resolves tasks by orchestrating domain-specific AI agents across the enterprise.
  • LLM Gateway Orchestration: Selects the optimal AI models for real-time and batch processing, optimising for low latency and high accuracy while enforcing security protocols.
  • Intentless Orchestration: Delivers personalised, context-aware conversations without predefined dialogue flows, using agentic reasoning and dynamic fulfilment.
  • Response Verification: Built-in mechanisms prevent hallucinations, guaranteeing accurate, validated answers.
  • Universal Orchestration: Supports federated AI agent development and management across multiple platforms with centralised governance.
  • Continuous Learning: Self-supervised, constantly improves by learning from historical tickets, agent feedback, and user sentiment.

Use Cases

IT Service Automation
Empower users with autonomous account recovery, proactive incident prediction, and rapid software provisioning through AI-driven orchestration.
HR and Employee Experience
Automate onboarding, leave management, and benefits access, enhancing productivity and engagement with powerful agentic AI workflows.
Customer Experience Transformation
Deliver instant, personalised customer and patient self-service, and automate order, claim, and appointment management with human-like AI agents.

Features & Benefits

  • Unified Agentic AI platform automates tasks, delivers answers, and transforms workflows
  • Agent Assist provides context-aware answers, case summaries, and next-best actions
  • Embedded Agent Assist integrates with SaaS tools like ServiceNow, Salesforce, Jira, Zendesk, Freshworks
  • Intelligent Swarming enables cross-departmental collaboration and swift case resolution
  • AiseraGPT & Generative AI power AI Service Desk, Customer Service, AIOps, AI Voice Bot
  • Domain-Specific LLMs increase auto-resolution rates and accuracy by grounding in enterprise data
  • AI Agent Orchestration eliminates manual intents and static flows
  • Rapid Workflow Generation for shared services (IT, HR, Facilities, etc.)
  • Enterprise-Class Security & Compliance (TRAPS: AICPA-SOC, GDPR, ISO-27001, etc.)
  • AI Copilot & AI Search streamline information retrieval and integrate with diverse enterprise data sources

Target Audience

  • Industries Served:
    • Hi-Tech
    • Financial Services & Banking (Dave, Carta, BDO Canada)
    • Retail (Big 5 Sporting Goods, Living Spaces)
    • Education (Chegg)
    • Healthcare & Hospitals (Lifescan, National Healthcare Provider)
    • Hospitality, Travel & Transportation (Omnitrax, NJ Transit)
    • Government (City & County of Denver)
    • Media & Entertainment
  • Typical Users & Departments:
    • IT Directors, VPs of IT, CIOs
    • Product Managers, Software Developers, IT Architects
    • HR, Finance, Procurement, and CX leaders
    • SREs, DevOps, Operations teams
  • Organisation Needs:
    • Automate IT tasks and service delivery
    • Improve workforce efficiency and customer satisfaction
    • Handle high support ticket volumes
    • Securely deploy/expend GenAI and Agentic AI initiatives

Pricing

  • Pricing typically ranges from £40,000 to £419,000 per year, with an average annual cost around £200,000
  • Customers report saving an average of 31% off the list price
  • For custom pricing tailored to your needs, a demo is recommended

FAQs

What is Aisera's core offering?

Aisera provides a unified Agentic AI platform that delivers autonomous execution for enterprise operations. It leverages Generative AI and Large Language Models (LLMs) to automate tasks, provide answers, and transform workflows across IT, HR, Finance, Procurement, and Customer Experience.

How does Aisera improve business productivity and reduce costs?

Aisera automates repetitive tasks and workflows, enabling self-service for employees and customers. This leads to significant cost savings, increased auto-resolution rates (up to 89%), and boosts employee productivity by allowing staff to focus on more complex issues.

How does Aisera ensure the security and compliance of its AI solutions?

Aisera is built with the TRAPS framework, ensuring enterprise-class security, governance, and compliance. It adheres to strict standards including AICPA-SOC, GDPR, ISO-27001, CSA-STAR-LEVEL-1, CCPA, and HIPAA, safeguarding sensitive data and ensuring responsible AI deployment.

Can Aisera integrate with existing enterprise systems?

Yes, Aisera's platform is designed for seamless integration with a vast array of existing applications, services, data lakes, and systems. Its Embedded Agent Assist works directly within popular SaaS apps like ServiceNow, Salesforce, and Zendesk, providing real-time support without disrupting current workflows.

What is AiseraGPT?

AiseraGPT is Aisera's proprietary Generative AI tool that powers its various solutions, including AI Service Desk, AI Customer Service, and AI Voice Bot. It can also be customised with domain-specific LLMs to provide highly accurate and personalised responses tailored to an organisation's unique data and needs.

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