Live Agent Integration: A Comprehensive Guide for Developers

1import requests
2
3salesforce_token = "YOUR_SALESFORCE_TOKEN"
4salesforce_instance_url = "YOUR_SALESFORCE_INSTANCE_URL"
5
6def create_salesforce_case(subject, description):
7    """Creates a Salesforce case via API."""
8    url = f"{salesforce_instance_url}/services/data/v55.0/sobjects/Case"
9    headers = {
10        "Authorization": f"Bearer {salesforce_token}",
11        "Content-Type": "application/json"
12    }
13    data = {
14        "Subject": subject,
15        "Description": description,
16        "Status": "New",
17        "Origin": "Live Chat"
18    }
19    response = requests.post(url, headers=headers, json=data)
20    response.raise_for_status()
21    case_id = response.json()["id"]
22    return case_id
23
24# Example usage
25case_id = create_salesforce_case("Live Chat Support Request", "Customer needs help with order.")
26print(f"Salesforce Case Created: {case_id}")
27

1import shopify
2
3# Replace with your Shopify API credentials
4SHOPIFY_API_KEY = "YOUR_SHOPIFY_API_KEY"
5SHOPIFY_API_PASSWORD = "YOUR_SHOPIFY_API_PASSWORD"
6SHOPIFY_SHOP_NAME = "YOUR_SHOPIFY_SHOP_NAME"
7
8shopify.ShopifyResource.set_site(f"https://{SHOPIFY_API_KEY}:{SHOPIFY_API_PASSWORD}@{SHOPIFY_SHOP_NAME}.myshopify.com/admin")
9
10def get_customer_by_email(email):
11    """Retrieves a Shopify customer by email address."""
12    customers = shopify.Customer.find(email=email)
13    if customers:
14        return customers[0]
15    else:
16        return None
17
18# Example Usage
19customer_email = "customer@example.com"
20customer = get_customer_by_email(customer_email)
21
22if customer:
23    print(f"Customer ID: {customer.id}")
24    # Access customer details
25    print(f"Customer First Name: {customer.first_name}")
26else:
27    print("Customer not found.")
28

1import requests
2
3# Replace with your Zendesk API credentials
4ZENDESK_SUBDOMAIN = "YOUR_ZENDESK_SUBDOMAIN"
5ZENDESK_EMAIL = "YOUR_ZENDESK_EMAIL"
6ZENDESK_API_TOKEN = "YOUR_ZENDESK_API_TOKEN"
7
8
9def create_zendesk_ticket(subject, description):
10    """Creates a Zendesk ticket via API."""
11    url = f"https://{ZENDESK_SUBDOMAIN}.zendesk.com/api/v2/tickets.json"
12    headers = {
13        "Content-Type": "application/json"
14    }
15    auth = (ZENDESK_EMAIL + "/token", ZENDESK_API_TOKEN)
16    data = {
17        "ticket": {
18            "subject": subject,
19            "comment": {
20                "body": description
21            }
22        }
23    }
24
25    response = requests.post(url, headers=headers, auth=auth, json=data)
26    response.raise_for_status()
27    ticket_id = response.json()["ticket"]["id"]
28    return ticket_id
29
30
31# Example usage
32ticket_id = create_zendesk_ticket("Live Chat Issue", "Customer is experiencing a problem.")
33print(f"Zendesk Ticket Created: {ticket_id}")
34
35