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Hyro

Unburden your staff, unblock access to care.

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Overview

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Hyro provides enterprise-grade conversational AI solutions, purpose-built for the healthcare sector. Leveraging advanced Large Language Models (LLMs), Hyro's AI assistants automate high-volume workflows across call centres, websites, SMS, and mobile apps to improve patient support and access, reduce repetitive tasks for staff, and optimise operational expenditure. Hyro champions responsible AI deployment through explainability, control, and compliance—ensuring patient safety and data security. The platform delivers rapid time-to-value with no need for extensive training data or ongoing maintenance, achieving high automation and ROI for leading health systems.

How It Works

  • Data Ingestion: Utilises multiple data sources (Salesforce, PDFs, public websites) to deliver accurate and relevant responses.
  • Omnichannel Deployment: AI assistants are available across web chat, voice (including IVR), SMS, and mobile apps.
  • Intelligent Automation: Automates routine inquiries (FAQs, scheduling, prescription support) and acts as a first line of defence.
  • Smart Routing: Transfers complex issues to live agents with complete conversational context, integrating via open CTI.
  • Responsible AI Framework: Features explainability, control, and compliance to ensure safety, reduce AI 'hallucinations', and meet regulations.
  • Rapid Deployment: Provides 60x faster time-to-value; works out of the box, with no training data or ongoing maintenance required.
  • CRM Integration: Connects with tools like Epic EMR and Salesforce for smooth, bi-directional data synchronisation and complete patient context.

Use Cases

Patient Support & Access Automation
Instantly respond to patient inquiries, automate FAQs, and streamline support across digital and voice channels to improve patient experience.
Call Centre Efficiency & Cost Reduction
Deflect routine calls, reduce wait times, automate scheduling and prescriptions, and route complex issues directly to the appropriate teams—resulting in significant savings and productivity gains.
Digital Front Door & Patient Engagement
Enhance online conversions and reduce bounce rates by providing accessible, automated physician data search, appointment booking, and self-service tools to drive patient engagement.

Features & Benefits

  • AI-Powered Conversational Assistants: Automate over 85% of repetitive tasks to free up staff and improve patient support
  • Omnichannel Adaptive Communications: Engage patients via call centres, websites, mobile apps, SMS, and more
  • Call Centre Automation: Automate routine calls, route complex ones to the right agents, and offer self-service SMS
  • Core Healthcare Skills: Built-in features for FAQs, IT help desk, scheduling, physician search, Spot™ GPT-Powered Search, and Rx management
  • Responsible AI Framework: Ensures safety, compliance, and transparency through explainability, control, and adherence to regulations
  • Conversational Intelligence & Analytics: Full visibility into interactions empowers teams with insights
  • Rapid Time-to-Value: 60x faster deployment; no need for training data or ongoing maintenance
  • Seamless Integrations: Connects with Epic EMR, Salesforce, automates patient records, scheduling, prescriptions, and enables bi-directional CRM sync

Target Audience

  • Health Systems and Providers: Large healthcare organisations seeking improved patient support and access.
  • CIOs (Chief Information Officers): Healthcare IT leaders focusing on digital transformation and technology adoption.
  • Operations Teams: Those aiming to streamline workflows, reduce costs, and enhance efficiency in call centres and beyond.
  • IT Teams: Ensuring compliance, data security, and efficient tech management.
  • Patient Access & Engagement Teams: Focused on elevating patient experience, satisfaction, and reducing wait times.
  • Organisations with High Call/Message Volumes: Enterprises wanting to reduce staff burnout via automation of repetitive inquiries.

Pricing

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