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Katohq

Scale your outbound loan servicing calls with compliant Voice AI.

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Open Source AI Voice Agent SDK

Integrate voice into your apps with VideoSDK's AI Agents. Connect your chosen LLMs & TTS. Build once, deploy across all platforms.

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Overview

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Katohq provides a Voice AI digital agent tailored for modern lenders, enabling them to efficiently and compliantly scale their outbound loan servicing calls. By leveraging advanced AI, financial institutions can contact customers en masse while reducing operational costs by 60% and improving recovery rates. Katohq is designed with industry-trusted guardrails to ensure compliance, and it allows continuous fine-tuning of outreach strategies for maximum effectiveness.

How It Works

  • Encode your existing Standard Operating Procedures (SOPs) directly into the AI agent for workflow alignment.
  • Utilise ready-to-use call templates for compliance, control, and consistency.
  • Deploy advanced AI that empathises with borrowers while strictly adhering to the defined script.
  • Enjoy seamless integration with leading loan management and CRM systems—custom integration options available.
  • Benefit from embedded escalation handling: AI agents naturally hand off calls to human supervisors as needed.
  • Supervisors receive comprehensive call summaries before connecting, ensuring a smooth transition.

Use Cases

Outbound Call Campaigns for Payment Issues
Automate outreach to customers who have missed payments or need to take manual action, improving resolution rates.
Delinquency Management
Efficiently manage contact with customers over payment issues, freeing human agents for higher-risk or high-value delinquencies.
Seamless Escalation Management
Smoothly escalate sensitive or complex customer calls to a human supervisor with full context provided.

Features & Benefits

  • 60% Cheaper Servicing: Contact customers at scale for 60% less than human agents
  • Regulatory Compliance at Scale: TCPA/FDCPA compliant, with configurable scripts and built-in guardrails
  • Maximise Recovery Rates: Fine-tune outreach strategies to improve debt recovery
  • Existing SOP Implementation: Encode Standard Operating Procedures and deploy ready-to-use templates
  • Smart AI Sticks To The Script: Maintains compliance, control, and repeatability while empathising with borrowers
  • Deep Systems Integrations: Connects seamlessly with loan management and CRM systems, plus custom in-house integrations
  • Embedded Escalation Handling: Hands off to supervisors with full call summaries for a smooth transition

Target Audience

  • Modern lenders
  • Loan servicers
  • Financial institutions
All seeking to scale outbound loan servicing, cut costs, and ensure compliance using advanced Voice AI.

Pricing

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